Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Miranda

Odessa

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Tacos Don Che. Proven ability to enhance customer satisfaction through effective communication and efficient cash handling. Recognized for streamlining order processes, contributing to a positive dining experience, and fostering teamwork in high-pressure environments.

Overview

15
15
years of professional experience

Work History

Cashier

Tacos Don Che
07.2024 - 08.2024
  • Implemented promotional displays to increase product visibility and drive sales engagement.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Collaborated with kitchen staff to coordinate order timing and maximize efficiency during peak hours.
  • Delivered food orders promptly to ensure customer satisfaction and maintain service flow.
  • Assisted servers in managing table settings, ensuring a clean and organized dining environment.
  • Monitored inventory levels, restocking supplies as needed to support uninterrupted service operations.
  • Communicated effectively with guests to address inquiries and enhance overall dining experience.
  • Streamlined order delivery processes, reducing wait times while maintaining food quality during service rushes.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Monitored dining area to anticipate customer needs, enhancing overall dining experience.

Oil Field House Cleaner

Loyo Cleaning Services
09.2022 - 06.2023
  • Performed thorough cleaning of residential spaces, ensuring high standards of cleanliness and sanitation.
  • Utilized various cleaning tools and products to effectively maintain surfaces and fixtures.
  • Organized and prioritized tasks to optimize cleaning efficiency in multiple homes.
  • Adapted quickly to different client preferences and home environments during cleaning sessions.
  • Assisted in training new team members on safe handling of equipment and proper cleaning techniques.
  • Implemented time management strategies to complete tasks within designated schedules while maintaining quality standards.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Cashier

Dollar General
06.2020 - 08.2020
  • Processed customer transactions accurately and efficiently at point of sale.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Assisted in restocking shelves, ensuring product availability for customer needs.
  • Handled customer inquiries and resolved issues to promote satisfaction and loyalty.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Monitored inventory levels and reported shortages to management for timely replenishment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Sales Associate

El Rancho Supermercado
06.2009 - 07.2009
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to attract customer attention and increase sales.
  • Supported team in daily inventory management, ensuring stock availability and accuracy.
  • Learned point-of-sale systems for efficient transaction processing and customer service support.
  • Participated in training sessions to develop product knowledge and improve sales techniques.
  • Engaged with customers to build rapport and encourage repeat business through exceptional service.
  • Collaborated with colleagues to meet store goals and maintain a positive team environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

No Degree -

Permian High School
Odessa, TX

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • POS system operations
  • POS systems
  • Staff training
  • Refund handling
  • Guest inquiries
  • Order packaging
  • Daily reporting
  • Retail merchandising
  • Credit card processing
  • Basic math

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

Tacos Don Che
07.2024 - 08.2024

Oil Field House Cleaner

Loyo Cleaning Services
09.2022 - 06.2023

Cashier

Dollar General
06.2020 - 08.2020

Sales Associate

El Rancho Supermercado
06.2009 - 07.2009

No Degree -

Permian High School

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Lorena Miranda