Lorena Molina

Team Member

Five Guys

Amityville, NY

08.2019 - Current

Provided customer service support to ensure satisfaction.
Received, processed, and stocked merchandise in accordance with store policies.
Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Maintained a clean and organized work area throughout shift.
Collaborated with team members to maximize productivity and efficiency.
Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
Greeted customers upon entering the store with friendly demeanor.
Resolved customer issues promptly in a professional manner.
Tracked stock levels on a daily basis to identify shortages or overages.
Prepared reports on sales activities, customer feedback, and inventory status.
Assisted management in developing marketing strategies to increase sales.
Attended staff meetings to stay updated on company policies and procedures.
Recognized potential theft situations and alerted supervisor immediately.
Participated in training sessions for new employees when needed.
Monitored expiration dates on food items for freshness assurance.
Developed positive customer relationships through friendly greeting and excellent service.
Worked hard to learn required tasks quickly to maximize performance.
Addressed customer needs, responding to specific requests.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Built and maintained working relationships with peers and upper management.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Looked for ways to go above and beyond job requirements.
Trained new team members using approved training materials and information.
Processed and retrieved customer special orders.
Assisted newly hired team members by explaining company procedures and safety requirements.
Upheld high standards of productivity and quality in operations.
Improved knowledge and productivity through continuous education and learning from senior team leaders.
Followed production orders and company standards to exceed quality scores on consistent basis.
Stayed informed of company and store updates from leadership.
Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Initiated inventory control measures to sustain stock levels.
Participated in and contributed to meetings by sharing concerns and ideas for improvements.
Maintained positive working relationship with fellow staff and management.
Identified needs of customers promptly and efficiently.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Displayed strong telephone etiquette, effectively handling difficult calls.
Set specific goals for projects to measure progress and evaluate end results.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Implemented strategies to take advantage of new opportunities.
Evaluated needs of departments and delegated tasks to optimize overall production.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Analyzed key performance indicators to identify effective strategies.
Prepared food orders based on customers needs.
Utilized various culinary equipments such as blenders, knives, spatulas, grills, pans, pots, with maximum efficiency.
Preform various cooking methods such as grilling, deep frying, cutting vegetables, adding sauces, etc.