Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional
Timeline
Manager

Lorena Molina

Tucson,United States

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Manager

WingStop
01.2019 - Current
  • Performed all opening duties, ensuring operational readiness at the store.
  • Managed shift operations while simultaneously assisting in kitchen tasks.
  • Addressed customer complaints and concerns to maintain high service standards.
  • Completed all cleaning assignments, upholding hygiene standards throughout the store.
  • Executed cashier duties, greeting customers and processing orders efficiently.
  • Handled phone inquiries and orders, ensuring timely responses and service.
  • Prepared and packaged delivery orders, including drink preparation for accuracy.
  • Maintained cleanliness of lobby, restrooms, and outdoor areas, ensuring stocked supplies.

House manager

Old Pueblo Community Services
12.2018 - 12.2019
  • Oversaw 12 women in recovery, maintaining house rules and monitoring chore completion.
  • Executed daily room checks to verify resident presence prior to work commitments.
  • Compiled detailed reports on daily activities, noting late arrivals and interpersonal conflicts.
  • Managed evening routines and reinforced compliance with house regulations.

Cashier

Speedway Outlet
11.2015 - 11.2017
  • Greeted customers and monitored potential theft throughout daily operations.
  • Checked out customers efficiently at register, maintaining swift service.
  • Led as primary cashier on Register One, managing announcements and men's section organization.
  • Supported Register Two with women's section coordination and peak time checkout assistance.
  • Handled miscellaneous duties at Register Three, aiding in furniture transport to loading dock.

Receptionist

D'Legacy Designs
01.2013 - 10.2015
  • Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated office communications, facilitating effective interactions among staff and clients.
  • Maintained accurate filing systems, enhancing document retrieval efficiency and organization.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Quality Control Inspector

WestMed
03.2012 - 12.2012
  • Inspected incoming materials and finished products for compliance with quality standards.
  • Followed safety protocols while handling hazardous materials.
  • Weighed products prior to shipment to confirm accuracy.
  • Sampled products to verify compliance with standards
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Recorded inspection and test results on data sheets.
  • Followed standard operating procedures for inspections and tests.
  • Monitored product quality at all stages of production process.
  • Examined products for imperfections and defects.
  • Enhanced product quality by conducting detailed inspections of incoming materials, ensuring alignment with company standards.

Shipping Clerk

Monona Wire Corporation
11.2009 - 01.2012
  • Managed shipping and receiving operations, ensuring timely dispatch of goods.
  • Oversaw preparation of shipping documentation, maintaining compliance with regulatory standards.
  • Collaborated with logistics providers to streamline transportation schedules and reduce delays.
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.

Manager

McDonald's Restaurant
02.2007 - 10.2009
  • Streamlined inventory management processes, reducing waste and improving efficiency.
  • Trained and mentored staff on best practices in food safety and quality assurance.
  • Oversaw daily operations, ensuring compliance with health regulations and company policies.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.

Office Worker

Electro Componentes Mexico
01.2005 - 12.2006
  • Organized and maintained filing systems for easy access to important documents.
  • Implemented process improvements to enhance workflow efficiency across office operations.
  • Led initiatives to optimize office space utilization, enhancing productivity and employee comfort.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Increased office efficiency by organizing and maintaining a well-structured filing system.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
  • Ordered and restocked office supplies to keep staff efficient and on-task.
  • Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
  • Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments.

Insurance Customer Service Representative

Douglas Insurance
01.2004 - 12.2004
  • Resolved customer inquiries efficiently through effective communication and problem-solving skills.
  • Educated clients on policy options and coverage, enhancing customer satisfaction.
  • Maintained up-to-date knowledge of industry regulations and company policies to provide accurate information.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Completed customer applications and updated records to reflect current information.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Assessed customer needs and recommended suitable insurance policies.

Medical Records Clerk

Arizona Family Care Associates
07.2001 - 12.2003
  • Organized and maintained patient medical records for accuracy and compliance with regulations.
  • Processed incoming requests for medical records, ensuring timely responses and confidentiality.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Maintained patient records in compliance with security regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
  • Protected vital patient information through proper storage techniques and disaster recovery planning efforts.
  • Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.

Data Entry Clerk

First Medical
01.1998 - 09.1999
  • Facilitated accurate data entry into various databases and systems.
  • Ensured consistency and integrity of data through thorough verification processes.
  • Implemented quality control measures that enhanced overall accuracy of entered information.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

Education

No Degree - Computer Information System

Cochise College
Douglas, AZ

Diploma - General

Douglas High School
05.1996

Skills

  • Telephone answering skills
  • Client support
  • Office machinery proficiency
  • Digital literacy
  • Professional demeanor
  • Service orientation
  • Multi-line telephone systems
  • Office equipment operation
  • Office management
  • Typing proficiency
  • Clerical support

Certification

  • Serve Safe
  • Service Center National Restaurant Association
  • Mar 2022

Languages

Spanish (Read write and speak)

Additional

I am authorized to work in the United States as I am a US citizen.

Timeline

Manager

WingStop
01.2019 - Current

House manager

Old Pueblo Community Services
12.2018 - 12.2019

Cashier

Speedway Outlet
11.2015 - 11.2017

Receptionist

D'Legacy Designs
01.2013 - 10.2015

Quality Control Inspector

WestMed
03.2012 - 12.2012

Shipping Clerk

Monona Wire Corporation
11.2009 - 01.2012

Manager

McDonald's Restaurant
02.2007 - 10.2009

Office Worker

Electro Componentes Mexico
01.2005 - 12.2006

Insurance Customer Service Representative

Douglas Insurance
01.2004 - 12.2004

Medical Records Clerk

Arizona Family Care Associates
07.2001 - 12.2003

Data Entry Clerk

First Medical
01.1998 - 09.1999

Diploma - General

Douglas High School

No Degree - Computer Information System

Cochise College

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