Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

LORENA MONTANO

Pembroke Pines,FL

Summary

Dependable specialist with experience in dynamic, high-performance environments. I am also known for outstanding teamwork and communication skills, I have successfully contributed as a valuable member of both the merchandising team and the operations department. I constantly maintain high-level customer satisfaction by smoothly resolving customer requests, needs and problems. My commitment to excellence extends to my role in Apple Camp, where I've shared my passion for technology and inspired others. I am a proactive problem solver with a keen eye for detail, consistently supporting efficient operations and enhancing the customer experience. I'm constantly ready to bring my expertise and enthusiasm to drive success every single day.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Specialist

Apple
03.2022 - Current
  • Used consultative techniques to understand customer needs and make strategic referrals to the business team.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Greeted customers and helped with product questions, selections and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Issued receipts and processed refunds, credits or exchanges.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.

Team Member

Target
06.2020 - 03.2022
  • Maintained general knowledge of all departments to help customers quickly locate products and merchandise.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
  • Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
  • Helped customers complete purchases, locate items and join reward programs.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Retail Associate

Blasé N Blaze
04.2021 - 06.2021
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Completed inventory counts and ordered merchandise.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record all transactions accurately and efficiently.

Retail Associate

Party City
08.2020 - 03.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Provided warranty information to customers purchasing covered items and services.
  • Verified accuracy of all online order pickups, reducing dissatisfied service metrics and supporting return patronage.
  • Operated POS terminals and cash drawer balancing.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Operated cash register to record all transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Customer Service Representative & Cashier

Speedway Gas Station
05.2019 - 02.2020
  • Scheduled and monitored regular vendor deliveries for fuel and store inventory.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Confirmed stock levels and expiration dates of merchandise.
  • Processed various forms of payment including cash, debit and credit cards, check and EBT.
  • Prevented and reported loitering and illegal activities taking place on company property.
  • Arrived on time and dressed professionally in clean company uniform.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.

Youth Counselor

Sunshine Aftercare
09.2018 - 05.2019
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Encouraged children to talk issues out with each other and without anger, which eased tense situations.
  • Assisted children and teens with homework, quizzed on material prior to tests and signed off on assignments.
  • Took part in sports and other activities, including board games, movie time and arts & craft with children.
  • Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.
  • Developed unique and thoughtful activities to engage diverse participants in group situations.
  • Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
  • Monitored social interactions to promote positive social experiences for all participants and prevent conflicts.
  • Worked with children of varying age, interest, skill and developmental levels.

Cashier

McDonald's
07.2018 - 09.2018
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Interacted professionally through clear communication with all customers to promote positive patron experiences.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record all transactions accurately and efficiently.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

Associate of Arts - Anthropology

Broward College
Fort Lauderdale, FL

High School Diploma -

West Broward High School
Pembroke Pines, FL
06.2018

Skills

  • Organization
  • Adaptability & Flexibility
  • Critical Thinking
  • Teamwork
  • Customer Focused
  • Store Merchandising
  • Microsoft Excel
  • Sales Goals
  • Training and Development
  • Product Knowledge
  • Good Communication Skills
  • Product and Service Solutions

Certification

  • Work Smarter with Microsoft Excel, Coursera - August 2023

Languages

Spanish

Timeline

Specialist

Apple
03.2022 - Current

Retail Associate

Blasé N Blaze
04.2021 - 06.2021

Retail Associate

Party City
08.2020 - 03.2021

Team Member

Target
06.2020 - 03.2022

Customer Service Representative & Cashier

Speedway Gas Station
05.2019 - 02.2020

Youth Counselor

Sunshine Aftercare
09.2018 - 05.2019

Cashier

McDonald's
07.2018 - 09.2018

Associate of Arts - Anthropology

Broward College

High School Diploma -

West Broward High School

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LORENA MONTANO