Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Morales Ruiz

Avondale,AZ

Summary

Experienced with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Maintained communication while working closely with servers, hosts and managers.

Also a Proactive Human Resource administrator accomplished in hiring, developing and motivating employees. Successful at building and resolving issues smoothly. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

Work History

Server

La Loma Village
Litchfield, AZ
2016 - 2019
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Checked food before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Stayed informed about daily specials, new menu items, promotions.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Set up tables in between patrons to reduce wait times.

Receptionist

Gateway Chevrolet
Avondale, AZ
2011 - 2013
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Human Resources Administrator

Gateway Chevrolet Fargo
Avondale, AZ
2013 - 2024
  • Assisted in the recruitment process by conducting phone interviews and scheduling onsite interviews.
  • Maintained employee records, ensuring accuracy and confidentiality of all documents.
  • Developed job postings for open positions and managed applicant tracking system.
  • Monitored compliance with employment laws and regulations.
  • Processed new hire paperwork and conducted onboarding orientations.
  • Conducted exit interviews to determine reasons for employee departures.
  • Prepared reports regarding personnel related activities such as turnover rate, absenteeism.
  • Provided assistance in the performance management process, including setting goals and objectives.
  • Compiled data from various sources to prepare statistical reports on human resources activity.
  • Coordinated training sessions for employees on topics such as safety, sexual harassment prevention.
  • Performed payroll functions including calculating hours worked and overtime pay rates.
  • Managed benefits programs such as health insurance plans, retirement accounts.
  • Acted as a liaison between employees and upper-level management when needed.
  • Investigated workplace incidents or complaints to ensure fair resolution of issues.
  • Advised managers on disciplinary actions when necessary while following company policies and procedures.
  • Answered questions from current or potential employees regarding benefits packages or other HR related matters.
  • Collaborated with department heads to develop job descriptions for new roles within the organization.
  • Ensured that all relevant forms were completed correctly before processing any changes in employee status.
  • Researched best practices in human resource management techniques.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
  • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Completed reports and employment forms.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Answered employee questions regarding health benefits and 401k options.
  • Liaised between employees and benefit providers, serving as resource to answer benefit-related questions.
  • Oversaw benefits enrollment process by answering questions and assisting employees with login details.
  • Leveraged internal HR databases to organize and maintain personnel records, enter employee data and update previous data.
  • Developed and maintained resources and materials to support hiring managers throughout onboarding life cycle.
  • Hired employees and processed hiring-related paperwork.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Informed or trained management on interviewing, performance appraisals or documentation of performance issues.

Education

High School Diploma -

Agua Fria High School
Avondale, AZ
05-2009

Skills

  • Exceptional customer service
  • Positive and professional
  • Multitasking and prioritization
  • Business operations understanding

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Server

La Loma Village
2016 - 2019

Receptionist

Gateway Chevrolet
2011 - 2013

Human Resources Administrator

Gateway Chevrolet Fargo
2013 - 2024

High School Diploma -

Agua Fria High School

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Lorena Morales Ruiz