Lorena Munoz
Cypress
Summary
Dynamic administrative professional with a proven track record at Watson Grinding & Manufacturing, excelling in customer service and data entry. Recognized for enhancing office efficiency and maintaining confidentiality while fostering strong client relationships. A dedicated team player with exceptional communication skills, committed to delivering outstanding support and improving organizational processes.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Watson Grinding & Manufacturing
06.2007 - 09.2011
- Answered multi-line phone system, routing calls to appropriate department or personnel, deliver messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided general office support including photocopying, faxing, and mailing documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Data Entry Clerk
Well Control School
12.2005 - 05.2007
- Accurately input student and course data into the school's database management system
- Review and cross-checked data entries for errors or inconsistencies to ensure accuracy and compliance with school standards.
- Communicate with instructor's and administrative staff to ensure that all relevant data is accurately entered and recorded
- Print certificate of completion and mailed them out
- Print onshore and offshore rig passes
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- File and organized all students paperwork , ensuring easy retrieval of documents as needed
Medical Assistant/Receptionist
Dr Ravinder Agusala Cardiologist
04.2005 - 11.2005
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Improved office organization by maintaining accurate patient records and filing systems.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
High School Diploma -
Dwight D Eisenhower High School
Houston, TX05-2001
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Professional communication
- Dedicated team player
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Watson Grinding & Manufacturing
06.2007 - 09.2011
Data Entry Clerk
Well Control School
12.2005 - 05.2007
Medical Assistant/Receptionist
Dr Ravinder Agusala Cardiologist
04.2005 - 11.2005
High School Diploma -
Dwight D Eisenhower High School
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