Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Lorena Queiroz Newsome

Reston,VA

Summary

Proven track record in enhancing operational efficiency, adept in customer service and time management. Skilled in multitasking and logistics analysis, I significantly contributed to process improvements and customer satisfaction. Leveraging strong organizational skills, I excel in fast-paced environments, consistently meeting and exceeding employer expectations.

Overview

6
6
years of professional experience

Work History

Office Assistant

Office Commercial Cleaning
09.2023 - Current
  • Managed schedules, organized files, and maintained a clean workspace, enhancing office efficiency.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Managed and executed bi-weekly payroll tasks for a diverse group of 50 employees.
  • Contributed to the recruitment process by interviewing candidates and assisting with new hire onboarding for a cohesive company entry.

Warehouse Clerk

Save A Lot Distribution
07.2022 - 09.2023
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Hostess

TGI Fridays
12.2021 - 03.2022
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Caregiver

Cultural Care
02.2020 - 12.2021
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
  • Collaborated with parents to develop individualized care plans addressing specific needs of their children.

Customer Service Representative

Atento Brasil
11.2018 - 01.2020
  • Demonstrated efficient management of high-stress situations, ensuring professionalism and effective resolution of disputes or conflicts.
  • Empathetically resolved customer complaints, resulting in increased loyalty and repeat business.
  • Efficiently resolved escalated calls to achieve satisfactory resolutions for both customers and the company.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Biology

Universidade Veiga De Almeida
Rio De Janeiro, BRA
11.2018

Skills

  • Customer Service
  • Time Management
  • Calendar Management
  • Multitasking
  • Logistics Analysis
  • Load planning support

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

Office Assistant

Office Commercial Cleaning
09.2023 - Current

Warehouse Clerk

Save A Lot Distribution
07.2022 - 09.2023

Hostess

TGI Fridays
12.2021 - 03.2022

Caregiver

Cultural Care
02.2020 - 12.2021

Customer Service Representative

Atento Brasil
11.2018 - 01.2020

Bachelor of Science - Biology

Universidade Veiga De Almeida

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Lorena Queiroz Newsome