Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Nieves

Roseville,Ca

Summary

I’m passionate about giving back to my community, which earned me a scholarship for my volunteer and charity work. I bring strong dedication, commitment, and a solid work ethic to every role I take on. Through my experience as a barista and receptionist, I’ve developed excellent customer service and communication skills. Currently, I’m studying Biology with the goal of turning my love for animals into a meaningful career that makes a positive impact.

Overview

5
5
years of professional experience

Work History

Bookseller

Barnes & Noble
08.2024 - Current
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Receptionist

ABC Supply
02.2025 - 07.2025
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.

Barista

Bobalastic
08.2023 - 05.2024
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Waitress

Pacific Resturant
02.2021 - 03.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Tillamook High School
Tillamook, OR

Skills

  • Performance improvement
  • Positive and professional
  • Fluent Spanish
  • Multitasking and organization

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

ABC Supply
02.2025 - 07.2025

Bookseller

Barnes & Noble
08.2024 - Current

Barista

Bobalastic
08.2023 - 05.2024

Waitress

Pacific Resturant
02.2021 - 03.2022

High School Diploma -

Tillamook High School

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