Lorena Olaya
Alameda,CA
Summary
Professional in the area of informatics, with experience of more than 15 years in development, management and modeling of systems.
Also with experience in technical assistant, help desk support, customer service and user training
Experience in the sales area, dynamic, attentive to help the client, proactive.
Versatile successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones.
Overview
17
17
years of professional experience
Work History
Project Management Coordinator
TIVELI SAC
09.2021 - 07.2023
- Kept projects on time by following up with clients, managing deadlines and adjusting workflows.
- Coordination between technical and logistics department to facilitate communication and keep corresponding parties updated developments of project.
- Oversaw multiple projects from project initiation to delivery prioritizing needs and delegating tasks.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Supervised monthly balance that was presented to SUNAT
- Monitored project progress, identified risks and took corrective action as needed
- Maintained open communication by presenting regular updates on project status to customers
Insurance Sales Agent
ESTUDIO JAIME AMES CONROY
02.2015 - 05.2020
- Proposals for different insurances for clients tailored to individual needs.
- Provided comprehensive product knowledge and guidance to assist customers in product selection.
- Establish trust with clients to establish trust and rapport.
- Punctual follow-up with potential customers to close sales.
- Generate strategic partnerships within specific category.
- Management of interpersonal relationships for correct analysis, performed of consulting process and closing deals.
Quality Assurance and Quality Control Executive
GMD
04.2006 - 03.2013
- Root cause analysis trained to identify and resolve quality problems and defects.
- Performed system process audits to identify areas for improvement and enforce customer requirement standards.
- Risk analysis, to identify system problems
Test analysis of systems by tracking metrics, reports and quality control dashboards
Education
Associate of Arts - Graphic Design
Poussin Institute
PERU12.2019
Bachelor of Computer Science - Informatics
UTP
PERU01.2000
Skills
- Project Management
- System design
- Graphic Design
- Schedule Management
- Hardware and software installation
- Technical Support
- MS Office
Timeline
Project Management Coordinator
TIVELI SAC
09.2021 - 07.2023
Insurance Sales Agent
ESTUDIO JAIME AMES CONROY
02.2015 - 05.2020
Quality Assurance and Quality Control Executive
GMD
04.2006 - 03.2013
Associate of Arts - Graphic Design
Poussin Institute
Bachelor of Computer Science - Informatics
UTP