Lorena Ortega V.

• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Rotated merchandise and displays to feature new products and promotions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed everyday opening and closing procedures for daily efficiency.
• Verified every other day mandatory counts for manger department inquires.

Besides daily managerial efforts being preformed behind the scenes with team; presenting jewelry and product knowledge to clients was my priority focus. Helping guests shop and find their perfect match of jewelry or piercing services to ensure and establish customer trust and relations. Setting up appointments over the phone and through in person for store and client convenience.

• Worked closely with shift manager to solve problems and handle customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Greeted customers entering store and responded promptly to customer needs.
• Understood and gave product knowledge to customers as well as company policy agreements.

• Promoted team collaboration, performance, and efficiency by creating environments focused on mutual success.
• Completed point of sale opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• presented product knowledge to customers
• Made daily sale quotas for personal and store growth.
• Inventory supervision, shipping and receiving.