Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lorena Osorio

Los Angeles,CA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Office Coordinator

Telecare Corporation
05.2022 - Current


  • Track program budget and expenses, using Lawson and Avatar
  • Credit card reconciliation to appropriate GL codes
  • Submit AP batches weekly into Lawson
  • Process payroll via Kronos
  • Edit punches and approve timesheets
  • Assist with recruitment and coordinate hiring process
  • Track status of candidates in applicant tracking system (ATS)
  • Maintain personnel/confidential files, binders, and HRIS
  • Act as program's Safety Officer, conduct drills, train staff on safety, track Relias compliance
  • Maintain and update over 40 employee personnel records and ensure that annual requirements are met
  • Notify department administrator heads of employee evaluation due dates, processes the paperwork, and keeps a follow-up log to assure adherence to personnel policies
  • Schedule interviews made telephone employment verification & reference checks
  • Schedules pre-employment physical exams & two step PPD for new hires and annual staff
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
  • Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
  • Reconciled account files and produced monthly reports.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Controlled finances to lower costs and keep business operating within budget.
  • Reported to senior management on organizational performance and progress toward goals.
  • Delivered performance reviews, recommending additional training or advancements.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed bi-weekly payroll for 40 employees.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Billing Specialist

Telecare & Orange Adult Mental Health Services
09.2012 - 05.2022
  • Responsible for all billing related tasks including collection of billing data, data entry into caminar and IRIS (Orange County system)
  • Reconcile from caminar to Orange County system
  • Run monthly medical eligibility reports, apply 3rd party billing
  • Answer telephone calls, convey messages, filed important documentation, received and delivered confidential files
  • Assumed full responsibility for the enrolling and discharging members from caminar and IRIS
  • Assist with front-office operations and provide impeccable customer service
  • Maintained confidentiality of patient health information in all aspects
  • Assists Business Office Manager with all aspects of payroll preparation, accounts payable, and invoice research
  • Assists the Business Office Manager with private insurance billing, verifying coverage and mailing bills
  • Verifies benefit status on new members served

Medical Records Technician

Telecare & Orange Adult Mental Health Services
04.2010 - 09.2012
  • Ran monthly medical eligibility reports
  • Answer telephone calls, convey messages, filed important documentation, received and delivered confidential files
  • Assumed full responsibility for the enrolling and discharging members from caminar and IRIS
  • Assist with front-office operations and provide impeccable customer service
  • Maintained confidentiality of patient health information in all aspects
  • Prepared and processed clinical records for admissions and discharges
  • Maintained electronic health records and physical charts
  • Closed discharge files
  • Processed subpoenas and release of information consents
  • Tracked medication consents
  • Collaborated with Public Guardians and Orange County Department of Mental Health investigators during investigations.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained patient records in compliance with security regulations.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness.

Office Manager / Human Resources

L & R Transportation Inc
07.2006 - 02.2010
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Organized, facilitated and participated in community service efforts.
  • Created reports, presentations and other materials for executive staff.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Negotiated and executed contracts on behalf of department.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Administrative Assistant

12.2005 - 07.2006
  • Supervised employees, scheduled work hours, resolved conflicts and determined salaries
  • Interviewed, hired, fired, and trained employees
  • Managed all aspects of billing, bookkeeping, payroll, and purchasing
  • Answered telephone calls, conveyed messages, filed important documentation, received and delivered confidential files, and greeted customers
  • Maintained compliance in areas such as workers Compensation, OSHA, Department Of Transportation, and the California Highway Patrol
  • Oversaw front-office operations and provided impeccable customer service.

Cosmetic Counter Manager

Robinsons
08.1998 - 01.2006
  • Supervised employees, scheduled work hours, and encouraged a friendly customer service environment
  • Interfaced directly with customers to provide assistance and resolve problems
  • Established record of sales and handled complex service orders
  • Oversaw all product quality, and quantity
  • Interviewed, hired, fired, and trained employees
  • Initiated and suggested plans to motivate workers to achieve work goals
  • Trained employees that achieved significant improvements in their productivity.
  • Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
  • Greeted and assisted customers within minutes of approaching cosmetic counter.
  • Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
  • Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
  • Gathered and analyzed sales and performance data to set and strategize on departmental goals.
  • Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
  • Researched and assessed new products to develop effective merchandising and promotion plans.
  • Introduced initiatives and sales strategies to exceed goals.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

High School Diploma -

El Rancho High School
Pico Rivera, CA

Medical Insurance Billing Certificate -

Cal State Dominguez Hills Carson

Advanced Human Recourses Management Certificate Fall/16 -

Cal State Dominguez Hills
Carson, CA

Human Recourses Management Certificate Fall /15 -

Cal State Dominguez Hills Carson

Skills

  • Bilingual: Spanish and English
  • Records Management
  • Staff & Development Training
  • Accounts Payable / Receivable Front Office Management
  • Customer Satisfaction Enhancement Complaint Handling & Resolution
  • Time Management Data Entry
  • Expense Reporting
  • Schedule Coordination
  • Staff Management
  • Administration and Operations

Certification

  • Certified Medical Insurance Biller, California State University Dominguez Hills - Spring 2019
  • Certified Advanced Human Resources Management, California State University Dominguez Hills - Fall 2016
  • Certified Human Resources Management, California State University Dominguez Hills - Fall 2015

Languages

Spanish
Native or Bilingual

Timeline

Office Coordinator

Telecare Corporation
05.2022 - Current

Billing Specialist

Telecare & Orange Adult Mental Health Services
09.2012 - 05.2022

Medical Records Technician

Telecare & Orange Adult Mental Health Services
04.2010 - 09.2012

Office Manager / Human Resources

L & R Transportation Inc
07.2006 - 02.2010

Administrative Assistant

12.2005 - 07.2006

Cosmetic Counter Manager

Robinsons
08.1998 - 01.2006

High School Diploma -

El Rancho High School

Medical Insurance Billing Certificate -

Cal State Dominguez Hills Carson

Advanced Human Recourses Management Certificate Fall/16 -

Cal State Dominguez Hills

Human Recourses Management Certificate Fall /15 -

Cal State Dominguez Hills Carson

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Lorena Osorio