Lorena Pineda-Hernandez
Chesterfield,MI
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Longhorn Steakhouse. Proven ability to enhance guest engagement and streamline operations, resulting in improved service quality. Adept at multitasking and collaborating with teams to achieve high efficiency and customer satisfaction. Proficient in cash handling and conflict resolution.
Overview
13
13
years of professional experience
Work History
Server
Longhorn Steakhouse
04.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Panel Assembly
MACH Connection
11.2020 - 06.2024
- Improved production line efficiency by optimizing assembly processes and incorporating best practices.
- Developed cost-effective solutions for seat assembly processes, reducing production time and resources.
- Demonstrated versatility within the team by cross-training on multiple stations along the assembly line.
- Increased production efficiency with streamlined wax assembly processes and time management skills.
Assembler
Allegiance Packaging
05.2012 - 03.2020
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Certified Nursing Assistant
Medilodge of Richmond
05.2018 - 02.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Customer Service Representative
Total Life Changes
05.2017 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
L’Anse Creuse High School - North
Macomb, MIMacomb Community College
Warren, MISkills
- AStrong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Foreign language proficiency
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Server
Longhorn Steakhouse
04.2025 - Current
Panel Assembly
MACH Connection
11.2020 - 06.2024
Certified Nursing Assistant
Medilodge of Richmond
05.2018 - 02.2020
Customer Service Representative
Total Life Changes
05.2017 - 08.2017
Assembler
Allegiance Packaging
05.2012 - 03.2020
L’Anse Creuse High School - North
Macomb Community College
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