Lorena Padilla
Los Banos,CA
Summary
High-energy office assistant desiring position in office setting working with a diverse population of adults and children. Offering extensive experience supporting patients and staff in fast-paced offices. Excellent communicator and diligent about providing detailed information to clients while multi-tasking in a team-driven environment, along with independent decision making.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
John J. Eisinger DDS
07.2016 - Current
- Took x-rays, photographs and impressions of patients' teeth and mouth
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup
- Taught patients strategies for boosting oral hygiene
- Set appointments and made follow-up calls
- Poured and shaped molds for patient retainers
- Scheduled appointments for new and existing customers
- OSHA/HIPPA Coordinator, while following all guidlines
- Collection and post payments
- Verify insurance eligibility and benefits
- Inventory on clinical supplies
- Train incoming staff to office protocol and processes
Dental Receptionist
Central Coast Pediatric Dental Group
10.2013 - 07.2016
- Organized patient files and streamlined operations to improve efficiency.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
- Present treatment plans for patients
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Dental Receptionist
Coastal Dental Care
01.2009 - 01.2013
- Conducted communications and transactions with patients and visitors to provide a positive experience
- Greeted visitors and patients to determine needs check appointments and direct accordingly
- Helped patients complete necessary medical forms and documentation, verification of benefit eligibility
- Facilitated organized record retrieval and access by maintaining filing system
- Receive and collect co-payments
- Referred patients to individual treatment plans on case to case basis
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
Education
High School Diploma -
Everett Alvarez High School
Salinas, CA06.2008
Skills
- Excellent Interpersonal Communication
- Proficient in Spanish and English Language
- Records Preparation
- Diagnostic X-Rays
- Data Entry
- Organization and Time Management
- Team Player
- MS Office
- Self-Motivated
Certification
CPR Certification
X-Ray Certification
BLS Certification
Certified Orthodontic
Assistant Infection Control Certification
Ultrasonic Scaling Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Orthodontic Assistant
John J. Eisinger DDS
07.2016 - Current
Dental Receptionist
Central Coast Pediatric Dental Group
10.2013 - 07.2016
Dental Receptionist
Coastal Dental Care
01.2009 - 01.2013
High School Diploma -
Everett Alvarez High School
CPR Certification
X-Ray Certification
BLS Certification
Certified Orthodontic
Assistant Infection Control Certification
Ultrasonic Scaling Certificate
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