Lorena Perafan
Corona
Summary
Dynamic Patient Care Clerk with extensive experience at the New York Hotel Trades Council, adept at enhancing office productivity and delivering exceptional customer service. Bilingual in Spanish and English, skilled in Cerner and data management, while fostering positive relationships with patients and staff.
Overview
20
20
years of professional experience
Work History
Patient Care Clerk
New York Hotel Trades Council & Hotel Association
02.2005 - Current
- Assisted patients for a self-insured Health Center that caters over 50,000 union members and their dependents under the Hotel Trades Union Employee Benefit Funds.
- Worked with over 40 experienced medical doctors, specialists, surgeons, nurses and medical assistants along with pharmacy staff and patient care clerks throughout the Health Center.
- Followed the Funds policies and regulations in entering patient data into company software such as Cerner, UFIMS and, Powerchart.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked effectively with staff from all departments to coordinate resolutions for expedited appointment booking.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Scheduled multiple appointments, checked in, checked out and published patients single-handedly in a high volume organization while maintaining excellent customer service.
- Served over 100 members/patients daily at the Health Center with experienced in all Medical departments including Optometry for over 20 years.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling multiline calls daily.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Called patients to confirm scheduled appointments a day in advance.
- Performs additional duties as assigned.
Education
Associate of Arts - Liberal Arts
LaGuardia Community College
Long Island City, NY06-2002
Skills
- Proficient in Microsoft Word, Excel, Powerpoint and
Cerner - Fluent in Spanish and English
- Excellent interpersonal, customer service, verbal and written communication skills
- Strong ability to maintain positive and professional relationships with peers
- Positive work attitude
Timeline
Patient Care Clerk
New York Hotel Trades Council & Hotel Association
02.2005 - Current
Associate of Arts - Liberal Arts
LaGuardia Community College
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