Summary
Overview
Work History
Education
Skills
Timeline
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Lorena Perez

Medical Receptionist
Phoenix,AZ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Front and Back Office Medical Assistant

DESERT HEART CENTER
PHOENIX, United States
02.2022 - Current
  • Submitted insurance claims and updated patients' insurance information.
  • Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Collected deductibles and copays to post money to patient accounts.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.

Front Desk Receptionist/Insurance Biller

The Heart Clinic
Scottsdale, AZ
10.2021 - 03.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Front Desk Receptionist
  • Biller

Customer Service Representative

Mas Wireless
Phoenix, AZ
10.2020 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Sales on cellular phones and plans

Education

Diploma - Medical Billing And Coding

UEI College
Phoenix, AZ
03.2022 - 12.2022

Medical Assistant Diploma - Medical Assisting

Anthem College - Phoenix
Phoenix, AZ
02.2010 - 12.2010

Skills

    Completing insurance forms

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Timeline

Diploma - Medical Billing And Coding

UEI College
03.2022 - 12.2022

Front and Back Office Medical Assistant

DESERT HEART CENTER
02.2022 - Current

Front Desk Receptionist/Insurance Biller

The Heart Clinic
10.2021 - 03.2022

Customer Service Representative

Mas Wireless
10.2020 - 11.2021

Medical Assistant Diploma - Medical Assisting

Anthem College - Phoenix
02.2010 - 12.2010
Lorena PerezMedical Receptionist