To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Front and Back Office Medical Assistant
DESERT HEART CENTER
PHOENIX, United States
02.2022 - Current
Submitted insurance claims and updated patients' insurance information.
Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
Triaged patients in-person and via telephone to help optimize clinical resources.
Placed laboratory tests and scan results in EMR for provider review.
Posted payments and charges to patient accounts and participated in billing processes.
Collected deductibles and copays to post money to patient accounts.
Created new patient charts and scanned documentation before and after appointments into EHR system.
Assessed calls and inquiries to prioritize services based on medical emergencies.
Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
Front Desk Receptionist/Insurance Biller
The Heart Clinic
Scottsdale, AZ
10.2021 - 03.2022
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Used internal software to process reservations, check-ins and check-outs.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
Biller
Customer Service Representative
Mas Wireless
Phoenix, AZ
10.2020 - 11.2021
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Answered product and service questions, suggesting other offerings to attract potential customers.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Sales on cellular phones and plans
Education
Diploma - Medical Billing And Coding
UEI College
Phoenix, AZ
03.2022 - 12.2022
Medical Assistant Diploma - Medical Assisting
Anthem College - Phoenix
Phoenix, AZ
02.2010 - 12.2010
Skills
Completing insurance forms
undefined
Timeline
Diploma - Medical Billing And Coding
UEI College
03.2022 - 12.2022
Front and Back Office Medical Assistant
DESERT HEART CENTER
02.2022 - Current
Front Desk Receptionist/Insurance Biller
The Heart Clinic
10.2021 - 03.2022
Customer Service Representative
Mas Wireless
10.2020 - 11.2021
Medical Assistant Diploma - Medical Assisting
Anthem College - Phoenix
02.2010 - 12.2010
Similar Profiles
Janet BilandzijaJanet Bilandzija
Production Worker at Purple Heart Desert Thrift StoreProduction Worker at Purple Heart Desert Thrift Store