Lorena Perez
Medical Receptionist
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Front and Back Office Medical Assistant
DESERT HEART CENTER
PHOENIX, United States
02.2022 - Current
- Submitted insurance claims and updated patients' insurance information.
- Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Placed laboratory tests and scan results in EMR for provider review.
- Posted payments and charges to patient accounts and participated in billing processes.
- Collected deductibles and copays to post money to patient accounts.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
Front Desk Receptionist/Insurance Biller
The Heart Clinic
Scottsdale, AZ
10.2021 - 03.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Front Desk Receptionist
- Biller
Customer Service Representative
Mas Wireless
Phoenix, AZ
10.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Sales on cellular phones and plans
Education
Diploma - Medical Billing And Coding
UEI College
Phoenix, AZ 03.2022 - 12.2022
Medical Assistant Diploma - Medical Assisting
Anthem College - Phoenix
Phoenix, AZ 02.2010 - 12.2010
Skills
Completing insurance forms
Medical office administration
Insurance claims
EMR / EHR
Medical billing and coding
Compassionate
Patient Scheduling
Electronic health records
Phlebotomy
Cardiac monitors
Using a centrifuge
CPR
Timeline
Diploma - Medical Billing And Coding
UEI College
03.2022 - 12.2022
Front and Back Office Medical Assistant
DESERT HEART CENTER
02.2022 - Current
Front Desk Receptionist/Insurance Biller
The Heart Clinic
10.2021 - 03.2022
Customer Service Representative
Mas Wireless
10.2020 - 11.2021
Medical Assistant Diploma - Medical Assisting
Anthem College - Phoenix
02.2010 - 12.2010