Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorena Perez

South Gate,CA

Summary

Resourceful Site Supervisor tenacious about keeping operations on-schedule and on-budget. Successful at coordinating diverse resources and satisfying tough clients according to demanding timelines. Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with [Number] years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

ROV Supervisor

SMCL Private Security
02.2023 - Current
  • Directed projects according to schedule and quality demands.
  • Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
  • Established and enforced safety regulations, procedures and standards for construction and extraction workers.
  • Documented construction and extraction workers' hours, wages and other pertinent information.
  • Investigated and reported on accidents, injuries and near-miss incidents.
  • Provided feedback to workers on job performance and safety procedures.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Supported construction and extraction workers to facilitate timely completion of projects.
  • Administered disciplinary actions to workers violating safety regulations and company policies.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.

Dispatcher

Smcl Private Security
02.2022 - Current
  • Developed and implemented customer service policies and procedures.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Answered phone calls and responded to customer emails.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.

Assistant Store Manager

GameStop
02.2014 - 07.2018
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Clerk

LAC+USC Medical Center
08.2014 - 01.2015
  • Coordinated and scheduled meetings and appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Edited documents to keep company materials free of grammar errors.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Compiled and analyzed data to produce reports.
  • Created and maintained detailed records of all office activities.

Education

GED -

Downey Adult School
Downey Ca
08.2011

Associate of Science - Health Sciences

United Education Institute
02.2004

High School Diploma -

South Gate Senior High School
04.2001

Skills

  • Verify Work Quality
  • Administration and Management
  • Repair Documentation
  • Inspect Job Sites
  • Word Processing
  • Monitor Safety Procedures
  • Coordinate Team Operations
  • Project Requirements

Timeline

ROV Supervisor

SMCL Private Security
02.2023 - Current

Dispatcher

Smcl Private Security
02.2022 - Current

Clerk

LAC+USC Medical Center
08.2014 - 01.2015

Assistant Store Manager

GameStop
02.2014 - 07.2018

GED -

Downey Adult School

Associate of Science - Health Sciences

United Education Institute

High School Diploma -

South Gate Senior High School
Lorena Perez