Lorena Perez
Deltona,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Self-motivated and proficient in using independent decision making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Ross Stores
02.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Supervisor
Bealls Outlet Stores
03.2022 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines
- Mentored newly hired employees on store procedures
- Maintained compliance with company policies, objectives and communication goals
- Handled customer complaints, resolved issues
Co-Store Manager
Ollies Bargain Outlet
08.2016 - 10.2020
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Managed inventory control, cash control and store opening and closing procedures
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
Store Manager
SUBWAYRestaurants
08.2008 - 03.2015
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Managed inventory control, cash control and store opening and closing procedures
Skills
- Detail-Oriented Record Management
- Administrative Assistance Skills
- Customer Feedback Management
- Process Optimization Management
- Efficient Typing Speed of 55 WPM
- Problem-solving
- Bilingual in Spanish
- Training and mentoring
- Goal oriented
Timeline
Assistant Store Manager
Ross Stores
02.2024 - Current
Supervisor
Bealls Outlet Stores
03.2022 - 01.2023
Co-Store Manager
Ollies Bargain Outlet
08.2016 - 10.2020
Store Manager
SUBWAYRestaurants
08.2008 - 03.2015
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