Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorena Perez Maures

Fort Lauderdale,FL

Summary

Knowledgeable and experienced in every aspect of the restaurant industry. Excelled in every role that I've taken on. Including as a manager, server, bartender, hostess, and maitre d'. Over 4 years of professional experience. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Overview

5
5
years of professional experience

Work History

F&B Manager

Arlo Hotels
05.2023 - Current
  • Enhanced overall guest experience with attentive service and prompt resolution of issues.
  • Oversaw the operations of three Food & Beverage outlets concurrently, managing staffing, logistics, and service execution for both public and private events.
  • Managed scheduling, payroll, and procurement for three Food & Beverage outlets, ensuring efficient operations and cost control.
  • Contributed to increased revenue by promoting upselling strategies among team members.
  • Implemented cross-training programs across all three Food & Beverage outlets, enhancing team productivity, flexibility, and operational efficiency.
  • Oversaw special events planning, ensuring seamless execution of catering services and customized menus for clients'' needs.
  • Collaborated effectively with other department managers to ensure smooth coordination across various hotel functions related to F&B operations.

Manager

Steak 954
08.2022 - 02.2023
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
    • Managed and motivated employees to be productive and engaged in work.
    • Established team priorities, maintained schedules and monitored performance.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Established performance goals for employees and provided feedback on methods for reaching those milestones.
    • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Server

Steak954
05.2021 - 08.2022
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales significantly by upselling higher-end products to customers.

Bartender

Benihana
03.2020 - 05.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Helped management plan and serve bar menu exceeding customer expectations.

Head Host

Benihana
10.2019 - 03.2020
  • Ensured floor plan ran smoothly, and all customers were sat in a timely manner
  • Honored all reservations while creating space for walk-ins
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

Fort Lauderdale High School
Fort Lauderdale, FL

Skills

  • Adaptable and Flexible
  • Energetic and Outgoing
  • Hospitality Service Expertise
  • Natural Leadership
  • Conflict and Complaint Resolution
  • Interpersonal Communication
  • Proactive and Innovative
  • Budgeting and Cost Control
  • Hospitality Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

F&B Manager

Arlo Hotels
05.2023 - Current

Manager

Steak 954
08.2022 - 02.2023

Server

Steak954
05.2021 - 08.2022

Bartender

Benihana
03.2020 - 05.2021

Head Host

Benihana
10.2019 - 03.2020

Fort Lauderdale High School

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Lorena Perez Maures