LORENA PERRY
Client Support
Chicago,IL
Summary
To seek and maintain a full-time role that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Client Support Engineer (Remote)
BESTBUY CO INC.
Minneapolis, MN
01.2017 - Current
- Leading Market in New Client Retention
- Top 1% Sales in Q1 of 2022
- Explained complex technology-related issues in understandable terms to customers.
- Answered incoming support inquiries via chat, phone and email.
- Trained customers to use and maintain equipment to reduce service issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Used remote diagnostic tools to identify sources of certain customer issues.
TECHNICAL FUNDING SPECIALIST (Remote)
INTUIT QUICKBOOKS
Plano, TX
09.2021 - 09.2022
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- 120% to goal consistently month to month
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Conducted pre-funding and funding activities for over 150 monthly applications
- Filed completed loan applications with underwriting and made approval or denial recommendations
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
COMMUNITY SPECIALIST
UBER TECHNOLOGIES CORP
Chicago, IL
01.2019 - 05.2020
- Acted as main point of contact between management, clinical staffs and external community.
- Connected individuals with available and relevant resources.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Created and implemented community-based programs to improve education or fill specific needs
- Connected individuals with available and relevant resources
Education
No Degree - Property Claims Adjusting
THE ADJUSTER SCHOOL
Dallas, TX03.2022
Bachelor of Science - Communications
Governors State University
University Park, IL05.2018
Skills
- Technical Expertise, Salesforce, SaaS, CRM & various POS
- Zendesk Software, Finance Management, Quality Assurance, Quickbooks
- Software Proficiency and Product Development
- Loan Application Preparation
- Customer Accounts Management
- 100-200 calls handled per day in/outbound
- Post-Sales Support
- Product and Service Knowledge
- Upselling Techniques
- Revenue Generation
- Exceptional Communicator
Timeline
TECHNICAL FUNDING SPECIALIST (Remote)
INTUIT QUICKBOOKS
09.2021 - 09.2022
COMMUNITY SPECIALIST
UBER TECHNOLOGIES CORP
01.2019 - 05.2020
Client Support Engineer (Remote)
BESTBUY CO INC.
01.2017 - Current
No Degree - Property Claims Adjusting
THE ADJUSTER SCHOOL
Bachelor of Science - Communications
Governors State University
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