Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorena Pinto

Tampa,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Terra Gaucha
03.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Front Desk Agent

Hilton Carillon Park
08.2021 - 03.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Organize and communicate to all department heads to make sure all guest needs are taken care of.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.

Assistant Manager

Fogo De Chão
10.2014 - 06.2021
  • Supervised the front of the house (FHO), directed staff of over 90 employees, performed opening and closing duties.
  • Generated nightly sales reports and scheduled all staff weekly.
  • Oversaw Person-in-Charge taking the inventory and entering them into MenuLink (NCR).
  • Processed all credit card transactions.
  • Organized monthly staff meetings and set goals for daily shifts.
  • Handled all suggestions and concerns from guests and staff.
  • Handled financial transactions, signed for upcoming deliveries, checked temperature logs for arriving products.
  • Assured food temperature was out of the danger zone before serving.
  • Collected feedback through dining experience to improve future visits.
  • Opened the store, expected deliveries, and was responsible for them.
  • Took inventory of all produce, dry storage, fridges, freezes, silverware, glassware, barware and accurately entered them into MenuLink (NCR).
  • Prepared restaurant for opening.

Education

High School Diploma -

North Bergen High School
North Bergen, NJ
05.2012

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Cleanliness standards
  • Safe Food Handling
  • Food safety understanding
  • Order Accuracy
  • Sales Techniques
  • Relationship Management
  • Allergy awareness
  • Foreign language proficiency
  • Food and beverage pairings
  • Wine service
  • Team Player
  • Team Leadership
  • Warm and Friendly
  • Reliable and Responsible
  • Adaptable and Flexible
  • Staff Training
  • Inventory Management

Languages

Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Native or Bilingual

Timeline

Server/Bartender

Terra Gaucha
03.2022 - Current

Front Desk Agent

Hilton Carillon Park
08.2021 - 03.2022

Assistant Manager

Fogo De Chão
10.2014 - 06.2021

High School Diploma -

North Bergen High School

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Lorena Pinto