Lorena Prado

Maintained forms, reports, logs, records, and activity journals.

• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Conducted routine and emergency head counts.
• Booked new inmates into facility and processed inmates for release.
• Completed intake paperwork, fingerprints, and searches.
• Searched cells of inmates for any contraband and other prohibited items.
• Transported inmates via van to and from medical appointments (restrained if needed).
• Responded to emergency situations and de-escalated hostile confrontations.
• Performed pat downs on inmates when arriving to facility to prevent prohibited items.
• Led a team of officers during an emergency situations ensuring a safe resolution without any injuries to my ERT team.
• Monitored surveillance cameras and alarms through out my shift to detect any unauthorized activities or security breaches.
• Participated in emergency response drills regularly ensuring preparedness for various scenarios such as fires, natural disasters, chemical spills, riots, ICS drills.
• Maintained a clean and organized work area ensuring all equipment such as keys, radios, handcuffs etc. were accounted for at all times.
• Notified via radio to staff of any emergencies such as fights or medical emergencies by following procedure enduring their safety.
• Open and closed gates for personal in Sally Port while logging all traffic that is going in and out of facility.

• Reported shoplifting, theft and drive-offs to law enforcement.
• Processed various forms of payment for gas, merchandise and lottery tickets.
• Completed accurate cash-in and cash-out procedures of computerized cash register.
• Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
• Performed cash, card, and check transactions to complete customer purchases.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Maintained cleanness of gas station (moping, sweeping, taking out trash, and cleaning/sanitizing restrooms) at the end of my shift.

• Managed multi-line phone system and pleasantly greeted patients.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Helped patients complete necessary medical forms and documentation.
• Verified patients insurances.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.