Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lorena Ramirez

Encino,CA

Summary

Oriented Certified Dental Assistant with excellent hand and eye coordination and attention to detail. Bringing current training experience or providing support to dental procedures and to obtain employment as a Certified Dental Assistant and to utilize my skills and increase my knowledge for future development within Dentistry. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier

Bristol Farmers' Market
Woodland Hills, CA
08.2023 - Current
  • Assisted customers in selecting desired merchandise and provided product knowledge.
  • Processed payments and returns accurately and promptly.
  • Ensured compliance with safety protocols while handling large volumes of merchandise.
  • Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
  • Reviewed sales data to identify trends in customer preferences and adjusted merchandising accordingly.
  • Operated point-of-sale systems efficiently, including cash registers, scanners.
  • Utilized problem solving skills to resolve customer complaints professionally.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Completed pickup and shopping orders for customers within local area.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Listened to customer needs to identify and recommend best products and services.
  • Suggested comparable products to replace out-of-stock items.
  • Secured and stored items until customer pickup.
  • Greeted customers and answered product or service questions.
  • Scanned items when pulling from shelves to update system stock information.

Floral Clerk

Ralphs Grocery Store
Woodland Hills, CA
12.2018 - Current
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Provided customer service, including answering questions and addressing complaints.
  • Assisted customers with selecting floral arrangements for special occasions.
  • Maintained stock of fresh flowers and plants in the store.
  • Arranged bouquets, wreaths, and other floral displays according to customer specifications.
  • Processed payments for purchased items using a cash register or POS system.
  • Ensured high standards of cleanliness and organization throughout the shop.
  • Placed orders for custom flower arrangements as requested by customers.
  • Created unique designs for customers looking for something special.
  • Adhered to safety guidelines when operating machinery such as scissors and knives.
  • Checked expiration dates on all products prior to stocking shelves.
  • Restocked store shelves with new merchandise daily.
  • Set up displays showcasing various floral arrangements.
  • Processed sales transactions via cash register and telephone orders.
  • Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.

In Store Shopper

Sprouts Farmers Market Inc, Grocery
Woodland Hills, CA
11.2021 - 07.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Offered customers carry-out service at completion of transaction.

Education

Dental Assistant -

The Valley School For Dental Assisting
Encino, CA
01.2023

Associate of Science -

Jesus Ocana
Alajuela,Costa Rica
06.1999

GED -

West Valley Occupational Center
Woodland Hills, CA

Skills

  • Taking X-Rays
  • Sterilization Techniques
  • Exam Room Setups
  • Treatment Room Setup
  • Disinfecting Rooms and Equipment
  • Organization and Prioritization
  • Preliminary Impressions
  • Instrument Tray Preparation
  • Customer Service
  • Four-Handed Procedures

Languages

English
Professional
Spanish
Professional

Certification

  • Cosmetology certificate

Timeline

Cashier

Bristol Farmers' Market
08.2023 - Current

In Store Shopper

Sprouts Farmers Market Inc, Grocery
11.2021 - 07.2022

Floral Clerk

Ralphs Grocery Store
12.2018 - Current

Dental Assistant -

The Valley School For Dental Assisting

Associate of Science -

Jesus Ocana

GED -

West Valley Occupational Center

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Lorena Ramirez