Lorena Ramos
Naples,FL
Summary
Motivated professional with a strong work ethic and adaptability. Demonstrated exceptional interpersonal skills and ability to master new concepts independently. Committed to applying academic knowledge in practical settings while fostering continuous learning and development.
Overview
1
1
Language
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Wait assistant/Food Runner
D’Amico’s The Continental
Naples, Florida
11.2020 - Current
- Monitored guest needs and relayed requests to kitchen and bar staff.
- Maintained clean tables, polished glassware, and organized service stations.
- Trained new wait staff on Continental service standards and guest etiquette.
- Maintained a friendly attitude towards customers at all times.
- Delivered food orders to tables in a timely manner.
- Checked on customers regularly to ensure satisfaction with their meal experience.
- Ensured all opening and closing procedures were followed correctly at the end of each shift.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Deli Clerk
Win Dixie
Marco Island, FL
05.2020 - 08.2020
- Prepared deli meats, cheeses, and sandwiches at service counter.
- Assisted customers with fresh deli selections and special orders.
- Stocked refrigerated cases with packaged meats, cheeses, and prepared foods.
- Wrapped, labeled, and dated deli products for display and storage.
- Greeted customers in a friendly and professional manner.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
Wait Assistant
Café de Marco
Marco Island, Florida
12.2019 - 08.2020
- Supported servers with table setup and dining room readiness at Café de Marco.
- Cleared tables and reset place settings for smooth guest turnover.
- Assisted with greeting guests and guiding them to assigned tables.
- Wiped down tables between seating's to maintain a sanitary environment for diners.
Education
Associate of Arts - Business Administration And Management
Florida SouthWestern State College
Fort Myers, FL 08.2021 - 10.2026
Skills
- Customer service
- Team collaboration
- Attention to detail
- Microsoft Excel
- Office operations
Languages
Spanish
Native/ Bilingual
Timeline
Associate of Arts - Business Administration And Management
Florida SouthWestern State College
08.2021 - 10.2026
Wait assistant/Food Runner
D’Amico’s The Continental
11.2020 - Current
Deli Clerk
Win Dixie
05.2020 - 08.2020
Wait Assistant
Café de Marco
12.2019 - 08.2020