Lorena Rayo
Los Angeles,CA
Summary
Administrative and healthcare professional with 6+ years of experience supporting leadership, recruiting processes, and departmental operations. Skilled at providing exceptional candidate and stakeholder experiences, managing calendars and multiple priorities, and streamlining processes across HR and healthcare environments. Trusted for professionalism, integrity, and the ability to work independently while protecting sensitive and confidential information.
Overview
8
8
years of professional experience
Work History
Patient Access Representative III
Cedars-Sinai Medical Center
Los Angeles, CA
02.2024 - Current
- Manage admissions processes: registration, insurance verification, and financial clearance.
- Communicate with patients, providers, and departments to resolve issues.
- Maintain data integrity, compile reports, and support departmental compliance.
Senior Patient Service Representative (Gastroenterology)
Cedars-Sinai Medical Group
Beverly Hills, CA
01.2022 - 02.2025
- Coordinated high-volume scheduling and authorizations, ensuring seamless patient access.
- Handled 200+ daily calls while providing empathetic customer service.
- Trained and onboarded new staff, reinforcing organizational standards and workflows.
Administrative Assistant to Department Director
Cedars-Sinai Medical Group
Beverly Hills, CA
02.2019 - 10.2021
- Supported leadership with calendar management, meeting preparation, and follow-ups.
- Organized personnel records and maintained departmental documentation.
- Managed vendor communications, requisitions, and departmental budgets.
- Created onboarding packets, job descriptions, and evaluation forms for staff recruitment.
Front Office Lead
Comprehensive Cardiovascular Specialist
Los Angeles, CA
07.2017 - 08.2018
- Oversaw daily office operations; supervised scheduling, billing, and record management.
- Acted as key point of contact between patients, providers, and external representatives.
- Trained staff on scheduling, billing, and documentation procedures.
Education
Bachelor's Degree - Health Care Management
Platt College
Skills
- Recruiting Coordination
- Talent Acquisition Support
- Applicant Tracking Systems (ATS)
- HR Administration
- Candidate Scheduling
- Personnel Records & Onboarding
- Microsoft Office Suite
- Calendar & Meeting Management
- Customer Service
- Written & Verbal Communication
- Process Improvement
- Confidential Records Handling
Timeline
Patient Access Representative III
Cedars-Sinai Medical Center
02.2024 - Current
Senior Patient Service Representative (Gastroenterology)
Cedars-Sinai Medical Group
01.2022 - 02.2025
Administrative Assistant to Department Director
Cedars-Sinai Medical Group
02.2019 - 10.2021
Front Office Lead
Comprehensive Cardiovascular Specialist
07.2017 - 08.2018
Bachelor's Degree - Health Care Management
Platt College
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