Lorena Garrett
Salinas,Ca
Summary
Experienced General Manager with a proven track record of successfully managing team members, improving operational efficiency, and maximizing profitability. Skilled in staff training, leadership and team building, and business management. Exceptional ability to provide quality customer service, maintain strong vendor relationships, and adapt to changing environments.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Bath & Body Works
Salinas, CA
10.2024 - Current
- Assisted in managing daily operations to enhance customer service experience.
- Collaborated with team to maintain optimal stock levels and product displays.
- Trained staff on sales techniques and product knowledge to improve performance.
- Analyzed sales reports to identify trends and inform merchandising strategies.
- Ensured compliance with company policies and procedures for operational excellence.
- Resolved customer inquiries and complaints to uphold brand loyalty and satisfaction.
General Manager
Ulta Beauty
Sand city, California
04.2023 - 09.2024
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Provided clear direction and set priorities for accomplishing desired actions and results.
General Manager
Torrid
Salinas, Ca
11.2022 - 04.2023
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
Service Manager
Ulta Beauty
Sand city, Ca
03.2020 - 11.2022
- Provided exceptional customer service to ensure satisfaction and loyalty.
Lingerie Manager
Victory secret
Salinas, Ca
01.2017 - 03.2020
- Developed sales team through motivation, counseling and product knowledge education.
- Managed sales team to consistently achieve growth and hit sales targets.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Personnel Manager
Walmart
Salinas, Ca
10.2001 - 06.2016
- Coordinated employee recruitment efforts including job postings, interviews, and reference checks.
- Collaborated with HR colleagues to develop effective strategies for recruiting top talent.
- Assisted with compensation negotiations between management and new hires.
- Advised managers on best practices in managing employee relations issues.
- Worked closely with senior leadership to ensure alignment between company objectives and personnel decisions.
- Managed employee benefit plans such as health insurance coverage or 401 contributions.
Education
High School Diploma - undefined
Salinas Adult School
Salinas, Ca01.1995
Skills
- Professionalism
- Staff Training and Development
- Leadership and team building
- Business Management
- Team Leadership
- Adaptability
- Operations Management
LANGUAGES
Spanish
Fluent
Timeline
Assistant Manager
Bath & Body Works
10.2024 - Current
General Manager
Ulta Beauty
04.2023 - 09.2024
General Manager
Torrid
11.2022 - 04.2023
Service Manager
Ulta Beauty
03.2020 - 11.2022
Lingerie Manager
Victory secret
01.2017 - 03.2020
Personnel Manager
Walmart
10.2001 - 06.2016
High School Diploma - undefined
Salinas Adult School