Lorena Requena
KEIZER,OR
Overview
27
27
years of professional experience
Work History
Mental Health Therapist 2
Oregon State Hospital
Salem, OR
11.2022 - Current
- Documented observations and concerns.
- HIPAA confidentiality requirements.
- Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Helped clients deal with mental illness and other concerns.
- Observed and reported changes in client appearance, behavior or aptitude to work toward treatment plan goals.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Reviewed records to evaluate mental or physical condition of client or patient.
- Utilized crisis behavior mindfulness techniques to decrease client mental health symptoms.
- Promoted independence by assisting and supervising clients while completing daily living activities.
- Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves.
- Implemented positive behavior supports for individuals to maximize current living situation.
- Performed duties following safety requirements and emergency protocols.
- Tracked client movement on and off unit by documenting times and destinations of clients.
- Reinsured the patient that they are safe and here to help.
- Assign job duties to staff by making a functional.
- Communicate as a team.
- Promote activities and when indoor put an activities together for the patients.
- Chart on patients.
- Attend code green trainings.
- transport pt to visit, activities, school, work, dining.
CNA/Student
Avamere Court at Keizer
Keizer, OR
10.2021 - 11.2022
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
- Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
- Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff.
- Supported resident interests and welfare by encouraging participation in events geared toward appropriate physical activity and social interactions.
- Recorded patient conditions and vital signs before and after medical operations.
- Guided individuals to bathrooms and cared for incontinence needs.
- Transported bed-confined patients to different hospital rooms and other locations.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Responded to call lights to assist patients with various care and comfort needs.
- Cared for patient activities of daily living by assisting with eating, bathing, toileting and mobility.
- Gathered and documented vital signs and demographic data.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Measured and recorded food and liquid intake and output and reported changes to nursing staff.
- Collaborated with staff members to facilitate quality care.
- Collected and documented patient vital signs.
- Observed, recorded and reported changes in patient condition.
- Learned and demonstrated proper technique for assisting patients in walking with or without assistive devices.
- Used mobility devices to transport patients.
- Turned and repositioned bedridden patients to optimize comfort.
- Built rapport with patients' family members and support system.
- Obtained wide range of information from nursing staff about patient conditions, treatment plans and suggested activities.
- Maintained homelike environment for residents to support plan of care.
- Delivered meals, offered snacks, fed patients and documented oral intake of food, liquids and supplements.
- Monitored patient intake and output by tracking amount patients drink and urination levels.
- Collaborated with health care team members in delivery of holistic care to patients.
- Reviewed dietary restrictions, food allergies and preferences to implement appropriate diet.
- Assisted nurses and physicians with medical procedures.
- Administered drainage bag and tubing, leg strap and other procedures to insert and care for catheter.
- Used translation( bilingual) skills when needed.
Mental Health Therapy Technician
Oregon Health Authority
Salem, OR
10.2019 - 11.2022
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Resolved interpersonal conflicts by listening, finding common ground .
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Defined strategies and created plan to achieve ambitious operational objectives.
- Do functional for the day.
- Filling, fax's, scan, email
- Translating as needed.
- Fluently and also reading and writing.
- Orient new coming staff on the unit.
Home Health Care Provider/Caregiver
Northwest Seniors & Disabilities Services
Salem, OR
01.2009 - 08.2020
- Maintained clean and well-organized environment for client happiness and safety.
- Help with limited physical abilities to support basic needs.
- Developed rapport with patients.
- Communicate with the nurse team.
- Monitored client behaviors and emotional.
- y referring direct care providers.
- Supported field staff, patients and families in dealing with clinical issues and concerns.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Aided staff by completing required documentation processes for clinical outcomes.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Assisted patients with personal care to alleviate burden on family members.
- Delegated by nurse.
- Translating when needed.
- Fluently and also reading and writing.
Caregiver
First Call Home Health
Salem, OR
09.2018 - 01.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Supported bathing, dressing and personal care needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed safe lifting and transferring techniques to transport residents.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Cooked appetizing and satisfying meals and snacks.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Provided patients with transportation to and from doctor appointments.
- Tracked and reported clients' progress based on observations and conversations.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported patients to medical, dental and personal care appointments.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Ambulated individuals around home, public and medical locations.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Completed scheduled patient check-ins and progress reports for clients.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Translating when needed.
- Fluently and also reading and writing.
Home Health Aide
Addus Health Care
Salem, OR
11.2008 - 01.2009
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Documented care provided and submitted notes to supervisor.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Recognized emergency situations and implemented appropriate procedures.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Translating when needed.
- Fluently and also reading and writing.
Public Safety Representative 2
ODOT (DMV)
Salem, OR
01.2008 - 06.2008
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Sustained safety protocols, ensuring proper, cost-effective and safe handling of equipment and materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Maintained business records by updating customer information.
- Answer calls coming from DMV's records account holders,inquiry questions.
- transferring calls to other units as needed.
- maintaining high-level of confidentiality .
- Determine eligibility of callers to receive information.
- identify account holders need and through use of DMV computer systems.
- provide accurate and complete information to customers.
- Billing the account accordingly to the information the account Holder needs.
- Fill out request forms, faxing, copying forms as needed.
- Entered all calls into a customer tracking log.
- attended weekly staff meetings.
- Translating when needed.
- Fluently and also reading and writing.
- Excel, microsoft word
Assistant 2/ Office Specialist 1 Student
ODOT (DMV)
Salem, OR
05.2007 - 01.2008
- Collected and coded various documents to prepare for filing, storage and processing.
- Handled requests-for-information and delegated customer service tasks to appropriate employees.
- Conducted office inventory checks and requested restock of supplies.
- Sort and open the incoming mail and route it to the appropriate individual
- Weekly meetings.
- Honest Feedback.
- Company database to enter and retrieve data
- maintain a high level of record.
- confidentiality at all times.
- Handle other various duties involving excel, file maker, and program and Microsoft outlet.
- Dealt effectively with a variety of personalities in a professional and courteous manner.
- filing, photo copy and faxing.
- Organizing documents of deceased client.
- Moving deceased to a file cabinet that only for deceased clients.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Maintained business records by updating customer information.
- Translating when needed.
- Fluently and also reading and writing.
Resident Cleaner
New Line Construction
Salem, OR
03.2007 - 04.2007
- Communication
- Clean residential areas such as apartments.
- Working in a team .
- Time lime to the task.
- Reaching the deadline.
- Walk thews with management.
- Maintain professional.
- Document the cleaning and any others damage.
- Apartment management sign off form stating that they are satisfy with the cleaning.
- Translating when needed.
- Fluently and also reading and writing.
Housekeeper
BEST WESTERN NEW KINGS INN
Salem, OR
07.2005 - 10.2006
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Returned rooms to occupant-ready status to satisfy future guests.
- Cleaned room floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Used cleaning chemicals following proper guidelines.
- Performed linen washing, dishwashing, vacuuming, dusting and mopping.
- Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
- Followed safety procedures when handling materials and discarding waste.
- Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
- Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
- Informed appropriate facilities personnel of required repairs or upgrades to equipment.
- Maintained prescribed stock levels within housekeeping carts, preserving availability of necessary consumable surface and window cleaner fluids and equipment for other personnel.
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Coordinated deliveries of extra room furniture, bedding, linens and towels to meet guest needs.
- Reported incidents of property damage to the room and bedding as well as furniture, documenting destruction for loss prevention purposes.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
- Train new employees.
- Translating when needed.
- Fluently and also reading and writing.
Assistant Supervisor
Bestwestern
Salem , Oregon
06.1999 - 12.2005
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Practiced safe work habits and wore protective safety equipment.
- Verified each completed room against standard plans to maintain consistency.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Communicated with customers about requests for additional supplies or cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with maintenance team on damages to repair.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Swept and damp-mopped private stairways and hallways.
- Sorted and counted linens and organized in storage areas.
- Reported damage or theft of hotel property to management.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Inspected furniture for damage or stains in between guest stays.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Orientated/train new employee.
- Work as a team and finish in a timely manner.
- Added hours up.
- Assist with the hiring process.
Drc/ Telemarketer/survey
Express Personnel Services
Salem, OR
05.2005 - 06.2005
- Maintained out going calls to the public.
- Presented information about the new YMCA details and what the surveyor feel and thing about the New YMCA.
- Broke down objections using friendly, persuasive strategies.
- Educated the surveyor about the new YMCA
- Translating as needed.
- Fluently and also reading and writing.
Production Inspector
Adecco
Wilsonville, OR
01.2005 - 04.2005
- Monitored and verified performance met production requirements.
- Assessed materials, and products for conformance with quality control requirements and production specifications.
- Completed continuous inspections.
- Inspected products to meet project expectations.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Marked defected shoes with proper code.
- Translating as needed.
- Fluently and also reading and writing.
Education
Certified First Aid/CPR -
OHA FIRST AID / CPR TRAINING/ Certification
SALEM OR08.2022
Avamere Court CNA Program - Nurse Assistant
Avamere Court CNA Program
Keizer Oregon11.2021
Certified Office Assistant 2 And Office Specialist 1 - Educational Skills/ General Studies
Chemeketa Community College
Salem Oregon01.2007
High School Diploma -
Barbara Roberts High School
DrcBestwestern4071 Winema Place NE, Bldg 50 Salem, OR 9730506.2003
Skills
- Multitasking
- Friendly, positive attitude
- Customer service
- Problem resolution
- Team management
- Reliable & trustworthy
- Computer skills
- First Aid/CPR
- Fluent in Spanish
- Team building
- Good work ethic
- Planning & organizing
- Supervision & leadership
- Staying up dated with new procedures/ policy
- Behavior redirection
- Knowledge of state regulations
- Care plan management
- Quality program protocols
- Client safety and first aid
- Client documentation
- Flexible schedule
- Team player
- Communication
- Translating
- Reading/ writing (bilingual)
- Organizational skills
- Goal planning
- Collecting specimens
- Catheter change and preparation
- Patient evaluation
- Client goal planning
- Safety and risk assessments
- Tracking client progress
- Confidential records
- Suicide precautions expertise
- Clinical Documentation
- Unit Management and Leadership
- Planning & Organizing
- Organizational Skills
- Training & Development
- Microsoft Office
- Confidentiality
Timeline
Mental Health Therapist 2
Oregon State Hospital
11.2022 - Current
CNA/Student
Avamere Court at Keizer
10.2021 - 11.2022
Mental Health Therapy Technician
Oregon Health Authority
10.2019 - 11.2022
Caregiver
First Call Home Health
09.2018 - 01.2019
Home Health Care Provider/Caregiver
Northwest Seniors & Disabilities Services
01.2009 - 08.2020
Home Health Aide
Addus Health Care
11.2008 - 01.2009
Public Safety Representative 2
ODOT (DMV)
01.2008 - 06.2008
Assistant 2/ Office Specialist 1 Student
ODOT (DMV)
05.2007 - 01.2008
Resident Cleaner
New Line Construction
03.2007 - 04.2007
Housekeeper
BEST WESTERN NEW KINGS INN
07.2005 - 10.2006
Drc/ Telemarketer/survey
Express Personnel Services
05.2005 - 06.2005
Production Inspector
Adecco
01.2005 - 04.2005
Assistant Supervisor
Bestwestern
06.1999 - 12.2005
Certified First Aid/CPR -
OHA FIRST AID / CPR TRAINING/ Certification
Avamere Court CNA Program - Nurse Assistant
Avamere Court CNA Program
Certified Office Assistant 2 And Office Specialist 1 - Educational Skills/ General Studies
Chemeketa Community College
High School Diploma -
Barbara Roberts High School