Lorena Rios
Fresno,CA
Summary
Skilled Receptionist and Customer Service Representative with a proven track record at Clinica Sierra Vista and JDB Properties. Excelled in managing high-stress situations and enhancing customer loyalty through empathetic service. Demonstrates exceptional organization and telephone skills, alongside a knack for efficient scheduling and data entry. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Shift Leader
Panda Express Restaurant
11.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Receptionist
Clinica Sierra Vista
01.2021 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service Representative
JDB Properties
12.2016 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled cash transactions promptly and efficiently.
Education
High School Diploma - Business Administration
Madera South High School
Madera, CA08.2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling appointments
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Panda Express Restaurant
11.2023 - Current
Receptionist
Clinica Sierra Vista
01.2021 - 11.2023
Customer Service Representative
JDB Properties
12.2016 - 01.2021
High School Diploma - Business Administration
Madera South High School