Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
Lorena Rivera

Lorena Rivera

Holladay,UT

Summary

Dedicated professional with proven performance in management, leadership and communication. Detail oriented in problem solving and planning. Ready to make an immediate contribution to your organization. Frequently praised as hard working by my peers, I can be relied upon to help your company achieve its goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Event Specialist

Lotus Health
04.2024 - Current
  • Assist with patients sign up for medical cannabis card.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Troubleshoot patient EVS account.
  • Answer any and all questions regarding medical cannabis and how to obtain and renew medical card.
  • Work with the public of all walks of life and connect with as many patients to educate about medical cannabis.
  • Focused on learning new skills and staying updated with industry changes.
  • Participated in ongoing training to enhance my own job skills and knowledge.
  • Attend Medical Cannabis events set up and packed up events set up.
  • Experienced with social media and communications platforms.

Dispatch Agent

Wholesome Co
06.2023 - 11.2024
  • Assist delivery team, dispatch, driver leads, drivers and other departments as needed
  • Route zones for 30+ drivers based on the quantity of orders and availability of drivers in each zone
  • Stock, Organize, Pick orders to prep the routes for drivers
  • Double check drivers manifests to ensure correct orders for correct driver and routed zone
  • Take calls assisting drivers and patients with any questions or concerns needed during the route
  • Communicate information received and needed
  • Responsible for coordinating the logistics of deliveries to our patients
  • Coordinate, Route, schedule deliveries, assemble orders, and facilitate payment processing
  • Create transportation manifests and other required records for patient deliveries
  • Answer Calls with a cheerful, positive attitude pertaining to Dispatch order or Courier Drivers having issues or needing assistance on their routes
  • Maintain an on-going knowledge of company products and current state laws regarding medical cannabis and delivery regulations
  • Monitor routing software and communicate effectively with drivers throughout the day
  • Responsible for making sure all drivers have a route in the system and in the right delivery area to ensure route completion in a timely and safe manner
  • Light Scheduling - expected to have a certain level of knowledge related to scheduling and driver availability
  • Other job duties as requested
  • Measure finished product using tools such as calipers, gauges and tape measures. Make sure the correct number of orders were in respective bins
  • Accept or reject finished and in process products based on quality criteria and inspections and discuss findings with the production team.
  • Assist with additional tasks as assigned by quality control supervisor or quality manager.

Permit Coordinator and Scheduling

Superior Water & Air
06.2021 - 02.2023
  • Assisted homeowners and cities throughout the state of Utah to schedule final building inspection on work completed
  • Handled customer service for clients, technicians and subcontractors
  • Contacted appropriate parties to pull permits for work to be completed

Customer Service Representative

Golden Customer Care
07.2019 - 06.2021
  • Research and reconcile problems concerning charges and payments
  • Work with customers to increase membership retention, sales, and overall brand loyalty
  • Met standard call center performance metrics
  • Document accounts with actions taken/ customer requests
  • Place orders for customers/ track shipments

CSR- Account Manager

WEX
04.2017 - 07.2019
  • Provided exceptional customer service on inbound and outbound calls to and from truck-drivers, truck-stop merchants and fleet managers in a fast-paced and high-pressure call center
  • Authorized truck-stop card and check transactions, setup ACH transfers and dispatched road-calls
  • Helped customers navigate websites to access reports and provide support for additional online inquiries

Education

High School Diploma -

Ogden High School
Ogden, UT
05.2008

Skills

  • Bilingual
  • Management
  • Quality Control
  • Quality Assurance
  • Conflict resolution
  • Collections
  • Customer service
  • Interpersonal skills
  • Communication skills
  • Problem-solving
  • Social media marketing
  • Public speaking
  • Financial reporting
  • Social media promotion
  • Critical thinking
  • Lesson plan development
  • Empathy development
  • Relationship building
  • Creativity and innovation
  • Confidence building
  • Audience engagement
  • Inspirational leadership
  • Relationship management
  • Motivational speeches

Certification

  • Medical Cannabis Cultivation Card
  • Medical Cannabis Pharmacy Card
  • Medical Cannabis Courier Card

LANGUAGES

Spanish
Fluent

Timeline

Event Specialist

Lotus Health
04.2024 - Current

Dispatch Agent

Wholesome Co
06.2023 - 11.2024

Permit Coordinator and Scheduling

Superior Water & Air
06.2021 - 02.2023

Customer Service Representative

Golden Customer Care
07.2019 - 06.2021

CSR- Account Manager

WEX
04.2017 - 07.2019

High School Diploma -

Ogden High School

Similar Profiles

CREATE PROFILE