Lorena Rivera Orona
San Juan,PR
Summary
Dynamic general manager professional bringing 11 years of experience providing guidance on administrative topics and challenges. Committed to supporting recruiting, as well as developing, engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, outstanding customer service and solid expertise in general office management. Experienced Manager highly skilled at administering business needs with efficiency and accuracy. Motivational Manager adept in training, developing and leading multidisciplinary and interdepartmental teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrator /Store Owner
Eyewear Shop
07.2021 - Current
- Computerized office activities, maintained customer communications, and tracked records.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Monitored guest ledger, advance deposit ledger and related ledgers to deliver proper internal control.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Human Resources Generalist/ Accounting Clerk
Redline Global, LLC
02.2018 - Current
- Assisted in hired, managed, developed and trained staff, established and monitored goals
- Enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies
- Support to Administration benefits programs
- Managed benefits enrollment by answering questions and aiding employees with login details
- Improved office efficiency by effectively managing internal communications and correspondence
- Recorded and maintained employee records related to safety per OSHA regulations
- Maintained compliance with federal, state and local employment and benefits laws and regulations
- Provided complete meeting support, including materials preparation and notes or minute taking
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Conducted and developed recruitment for deployment for more than 100 candidates in month
- Maintained payroll information by calculating, collecting, and entering data.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Responsible for managing payroll functions, including calculating employee paychecks, withholding taxes, and any other deductions, as well as maintaining accurate payroll records
Office Manager
Neuro Premier Services, Inc.
08.2011 - 02.2018
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Developed wellness programs
- Manage
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Logistics and coordination of preventive health fairs and conventions for companies
- Services marketing and promotion
- Periodic payroll
- Managed office budget
- Salary and compensation analysis
- Managed wellness programs for over 50 customers
Human Resources Office Intern
Department Of Natural Resources
08.2010 - 12.2010
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements
- Retirement plans implementation
Education
MBA - Human Resources
Universidad Del Turabo
Gurabo, Gurabo06.2014
BBA - Human Resources
Universidad De Puerto Rico - Recinto De Río Piedras
San Juan, San Juan06.2012
Skills
- Strategy development
- Proposal management
- Event planning, execution and concept development
- Settlement determinations
- Wellness program development
- Relationship building and retention
- Excellent planner and coordinator
- Report analysis and strategic planning
- Organizational development and employee relations
- MS Office
- Employee Relations, performance management, teamwork / collaboration
- Customer Service
Certification
30 Hours Occupational Safety and Health for Construction Industry
Accomplishments
2019 Affirmative Action Plans Update
2019 Seminar of Labor Laws Challenges in PR (16 hours)
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Administrator /Store Owner
Eyewear Shop
07.2021 - Current
Human Resources Generalist/ Accounting Clerk
Redline Global, LLC
02.2018 - Current
Office Manager
Neuro Premier Services, Inc.
08.2011 - 02.2018
Human Resources Office Intern
Department Of Natural Resources
08.2010 - 12.2010
MBA - Human Resources
Universidad Del Turabo
BBA - Human Resources
Universidad De Puerto Rico - Recinto De Río Piedras
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