Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorena Robinson

Goodrich,MI

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Closets By Design
04.2022 - 10.2022
  • Excellent customer service skills.
  • Answered multi-line phone system, routing calls, retained client retention, installation call reminders, client confirmation appointments and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled client appointments for staff teams.
  • Restocked supplies and supply inventory.
  • Supported manager with customer service and clerical skills.
  • Computer, Electronic Records, MS Office, Word Perfect, Google Sheets
  • Collecting and recording statistical and confidential information.
  • Organization specialist, able to ensure smooth and efficient flow of functions.
  • Progressive experience in office management, scheduling, support services, data analysis and research collection.
  • Excellent verbal and written and communication skills.
  • Experience with accounts receivable and payable.

Medical Office Manager

Mach3 Medical Inc
10.2020 - 03.2022
  • Effectively communicated with staff members and physicians using active listening and interpersonal skills.
  • Ensured timely and effective allocation of resources and calendars.
  • Conducted assessments of processes and procedures to ensure compliance with OSHA and HIPAA regulations.
  • Created and monitored electronic patient records, including data input and administrative tasks for insurance, billing, and accounts receivable.
  • Implemented successful marketing strategies for a newly established medical office.
  • Participated in ongoing medical education.

Billing Specialist

Michigan Eye Institute
09.2019 - 10.2020
    • Identified, researched and resolved billing variances to maintain system accuracy and currency.
    • Generated and submitted invoices based upon established accounts receivable schedules and terms.
    • Scrubbing physician notes, posting daily charges on all patients visits, daily quota met and or exceeded.
    • .Worked effectively with patient's to obtain timely and accurate payments.

Patient Account Rep III

McLaren Corporate
07.2015 - 04.2019
  • Responded to patient, family and external payer inquiries.
  • Posted patient and insurance payments .
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Responsible for incoming mail in company lock box and delivered correspondence to appropriate department. To include death certificates, subpoenas, bankruptcy records).
  • Daily quota met and or exceeded.

Supervisor, Team Lead, Caregiver

BrightStar Care Bloomfield and Birmingham
Rochester Hills, MI
12.2022 - Present
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored client's vital signs and reported any changes.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Provided emotional support to clients during difficult times.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Education

Medical Terminology

Oakland Community College
Auburn Hills
05.1994

High School Diploma -

Oxford High School
Oxford
06.1985

Skills

  • Over 30 years in the medical field
  • Business Administration
  • Staff Management
  • Policy Enforcement
  • Employee Motivation
  • Staff Discipline
  • Training and mentoring
  • Goal-Oriented
  • Process Monitoring and Improvement
  • Waste Reduction
  • Inventory Oversight
  • Complex Problem-Solving
  • Processes and procedures
  • Industrial hygiene

Timeline

Supervisor, Team Lead, Caregiver

BrightStar Care Bloomfield and Birmingham
12.2022 - Present

Administrative Assistant

Closets By Design
04.2022 - 10.2022

Medical Office Manager

Mach3 Medical Inc
10.2020 - 03.2022

Billing Specialist

Michigan Eye Institute
09.2019 - 10.2020

Patient Account Rep III

McLaren Corporate
07.2015 - 04.2019

Medical Terminology

Oakland Community College

High School Diploma -

Oxford High School
Lorena Robinson