Lorena Rodriguez
Houston,TX
Summary
One of my life goals is to gain valuable industry knowledge and experience's this is an entry-level position's hope to work for the company to gain new skills an develop an idea of how i can contribute to the organization.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Casa Del Mare
HOUSTON, Texas
07.2023 - Current
- Pre Closed ,Closing
- Delinquency
- Clean Dashboard
- Deposit Money
- Customer Service.
- Leasing
- Evaluating Compliance with Standards.
- Process Improvement.
- Solving Problems.
- Inspect Property Conditions and Coordinate Maintenance activities
- Assigned work and monitored performance of project personnel.
- Report any problems or issues to the Property Manager
- Manage Budgets,accounts,Rent Collections and tenant Notices.
Assistant Manager
The Reserve at Jones Road
HOUSTON, Texas
11.2021 - 07.2023
- Modified existing software systems to enhance performance and add new features.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Leveraged skills to input and compile data gathered from various sources.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered calls per shift to assist with customer questions and concerns.
- Completed day-to-day duties accurately and efficiently.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.Anticipating Other's Needs.
- Building Professional Relationships.
- Customer Service.
- Evaluating Compliance with Standards.
- Process Improvement.
- Solving Problems.
- Inspect Property Conditions and Coordinate Maintenance activities
- Assigned work and monitored performance of project personnel.
- Report any problems or issues to the Property Manager
- Manage Budgets,accounts,Rent Collections and tenant Notices.
Oak Glen Apt
Assistant Manager
HOUSTON, Texas
01.2019 - 03.2022
- Modified existing software systems to enhance performance and add new features.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Leveraged skills to input and compile data gathered from various sources.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered calls per shift to assist with customer questions and concerns.
- Completed day-to-day duties accurately and efficiently.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.Anticipating Other's Needs.
- Building Professional Relationships.
- Customer Service.
- Evaluating Compliance with Standards.
- Process Improvement.
- Solving Problems.
- Inspect Property Conditions and Coordinate Maintenance activities
- Assigned work and monitored performance of project personnel.
- Report any problems or issues to the Property Manager
- Manage Budgets,accounts,Rent Collections and tenant Notices.
Sales Associate
Fix My Car
HOUSTON, TX
05.2017 - 12.2018
- Upsold additional items based on customer interests and needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized store by returning merchandise to proper areas and restocked displays.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Cy-Fair High School
Cypress, TX05-2008
Skills
- Verbal Communication
- Active Listener
- Computer Skills
- Maintenance Skills
- Customer Service
- Data Entry
- Blue Moon
- Creative thinking
- Organization
- Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Casa Del Mare
07.2023 - Current
Assistant Manager
The Reserve at Jones Road
11.2021 - 07.2023
Oak Glen Apt
Assistant Manager
01.2019 - 03.2022
Sales Associate
Fix My Car
05.2017 - 12.2018
High School Diploma -
Cy-Fair High School
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