Lorena Rodriguez
Miami
Summary
I am a professional with excellent training and skills to work in the commercial area. I define myself as a person with a great sense of leadership. I adapt easily to changes, so I know how to manage available resources. My goal is to work in a company where I can develop and use all my potential to contribute to its progress and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server / Hostess / Event Embassador
Puttshack
07.2022 - Current
- Ensured that each guest was served courteously, quickly, and efficiently
- Handled money transactions accurately while following company procedures for handling cash payments
- Responded efficiently to guest inquiries and complaints in a professional manner
- Took orders from customers accurately and in a timely manner
- Provided excellent customer service to ensure satisfaction
- Reviewed feedback received from guests after each event and implemented necessary changes going forward
Manager
LJ Electrostatic Painting
04.2022 - Current
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Controlled costs to keep business operating within budget and increase profits
- Cross-trained existing employees to maximize team agility and performance
Host
Mandarín Oriental Hotel Group
10.2024 - 12.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Built relationships with customers to encourage repeat business
Host
Tacology
09.2021 - 05.2022
- Greeted guests and gathered information to seat groups or place on waitlist
- Accommodated guests with children and special needs to promote comfortable dining experience
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Tracked seated guests and available seating using computer-based and mobile reservation software
- Collected reservation information and communicated updates to guests via mobile device or in-person
Assistant Manager
La Graja
10.2020 - 03.2021
- Operated cash register, collected payments, and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Worked closely with front-end staff to assist customers
- Accepted cash and credit card payments, issued receipts, and provided change
- Learned roles of other departments to provide coverage and keep store operational
Professional Account Manager
AMI IMMEDIATE MEDICAL ASSISTANCE
11.2011 - 03.2017
- Achieved successful account renewals by demonstrating consistent value-addition through proactive engagement
- Spearheaded innovative solutions tailored specifically towards each unique client's needs leading to better outcomes
- Negotiated favorable contract terms with clients, securing profitable agreements for both parties
- Organized promotional events and interacted with community to increase sales volume
Education
Business Administration -
Universidad Autonoma Del Caribe
11.2012
Diploma in Senior Management -
Universidad Autonoma Del Caribe
11.2012
International Business And Finance -
Universidad Autonoma Del Caribe
12.2007
Skills
- Teamwork
- Organizational skills
- Active listening
- Friendly and positive attitude
- Sense of responsibility
- Knowledge and respect of rules
- Customer service
- Creativity
- Management of stress and pressure
- Analytical skills
- Personnel management
- Administrative strategies
Certification
EFOOD TRAINER, Food handler, 04/28/21, 04/28/24
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Host
Mandarín Oriental Hotel Group
10.2024 - 12.2024
Server / Hostess / Event Embassador
Puttshack
07.2022 - Current
Manager
LJ Electrostatic Painting
04.2022 - Current
Host
Tacology
09.2021 - 05.2022
Assistant Manager
La Graja
10.2020 - 03.2021
Professional Account Manager
AMI IMMEDIATE MEDICAL ASSISTANCE
11.2011 - 03.2017
Diploma in Senior Management -
Universidad Autonoma Del Caribe
International Business And Finance -
Universidad Autonoma Del Caribe
Business Administration -
Universidad Autonoma Del Caribe
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