Summary
Overview
Work History
Education
Skills
im bilingual, speak spanish and english
Languages
Timeline
Generic

Lorena Rojo-Ramirez

Omaha,NE

Summary

Knowledgeable [Desired Position] with solid background in retail operations and customer service management. Successfully led cashier teams, enhancing transaction efficiency and customer satisfaction. Demonstrated proficiency in handling cash, training staff, and resolving customer issues.

Experienced with cash handling and customer service management. Utilizes leadership skills to drive team efficiency and maintain high customer satisfaction. Knowledge of training staff, resolving issues, and ensuring accurate transactions.

Overview

3
3
years of professional experience

Work History

Lead Cashier

Little Caesars
03.2022 - Current
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Restocked and organized merchandise in front lanes.
  • Educated employees on register use, merchandising, and customer service.
  • perform regular counts on new inventory.

Sales Associate

Goodwill Store
04.2023 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Lead Cashier

De Leons Restaurant
04.2023 - 11.2023
  • Processed both cash and card purchases and returns.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • perform regular counts on new inventory.

Education

GED -

Bryan High School
Omaha, NE
05-2025

Skills

  • Training and coaching
  • Training and mentoring
  • Customer assistance
  • Cash handling
  • Manager support
  • Issue resolution
  • Dependability
  • Point of sale operation
  • Upselling strategies
  • Cash drawer reconciliation
  • Cash register maintenance
  • Sales expertise
  • Cash handling expertise

im bilingual, speak spanish and english

i am fluent on both english and spanish 

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Goodwill Store
04.2023 - 11.2023

Lead Cashier

De Leons Restaurant
04.2023 - 11.2023

Lead Cashier

Little Caesars
03.2022 - Current

GED -

Bryan High School

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