Lorena Romero
Aurora,United States
Summary
Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Janitor
Reb Rowe
02.2020 - 03.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Reported damages and hazardous conditions to management for further action.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Stock Room Associate
Target Logistics
11.2018 - 01.2019
- Shelved new and returned inventory according to proper storage procedures.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
- Maintained fitness in order to move merchandise efficiently and safely.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
Cleaning Crew Member
ABM Industries, Inc
10.2017 - 04.2018
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Emptied trashcans and transported waste to collection areas.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Homemaker and Mother
Home
03.2014 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- cleaning
- cooking
- communication skills
Nail Technician
Extravaganza Nails Spa
10.2013 - 02.2014
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Cleaned and sanitized tools and equipment before each client.
- Executed pedicures and manicures using professional quality products and tools.
Customer Service Representative
Sally's Beauty Supply
12.2011 - 08.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Chipotle Mexican Grill
01.2010 - 09.2011
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Used POS system to enter orders, process payments and issue receipts.
Order Pulling
AmerisourceBergen
05.2006 - 08.2007
- Led team of [Number] team members focused on pulling, packing and loading orders.
- Located materials and supplies by pulling and verifying items on production orders.
- Verified item accuracy by referring to pulling orders and batch numbers.
- Prepared finished orders by pulling, packing, wrapping and securing products.
Assistant Manager
Sally's Beauty Supply
07.2004 - 02.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Phlebotomy
APL Med Academy
Aurora, CO03.2018
High School Diploma -
The Masters Learning Institute
Merkel, TX09.2014
Nail Technician
International Beauty Collage
Denver, CO11.2013
Skills
- Customer Service-Focused
- Facilities Maintenance
- Customer Service
- Chemical Handling
- Pedicures
- Sanitation Procedures
- Acrylic Nails
- Nail Preparation
- Foot Massage
- Hand Massage
- Nail Polish Application
- Appointment Management
- Team Collaboration
- Stock Replenishment
- Barcode Scanning
- Teamwork and Collaboration
- Motivated Team Player
- Quick Learner
- Sales Growth
- Staff Supervision
- Money Handling
Certification
- Licensed Nail Technicians
- Certified Phlebotomist
Languages
Spanish
Native or Bilingual
Timeline
Janitor
Reb Rowe
02.2020 - 03.2023
Stock Room Associate
Target Logistics
11.2018 - 01.2019
Cleaning Crew Member
ABM Industries, Inc
10.2017 - 04.2018
Homemaker and Mother
Home
03.2014 - 09.2017
Nail Technician
Extravaganza Nails Spa
10.2013 - 02.2014
Customer Service Representative
Sally's Beauty Supply
12.2011 - 08.2012
Customer Service Cashier
Chipotle Mexican Grill
01.2010 - 09.2011
Order Pulling
AmerisourceBergen
05.2006 - 08.2007
Assistant Manager
Sally's Beauty Supply
07.2004 - 02.2006
Phlebotomy
APL Med Academy
High School Diploma -
The Masters Learning Institute
Nail Technician
International Beauty Collage