Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorena Romero

New Braunfels,Tx

Summary

Proven ability to adhere to protocols while enhancing customer satisfaction through effective communication. Quick and eager learner with acute attention to detail and a consistent track record of identifying process improvements to drive quality, accuracy, and efficiency. Committed to continuous improvement and professional development, consistently identifying process enhancements that boost quality and efficiency.

Overview

22
22
years of professional experience

Work History

Lead Construction & Engineering

AT&T
07.2017 - 03.2023
  • Facilitated invoice payment operations and enhanced change order workflow.
  • Managed contractors responsible for providing repairs, including placing structures and cables to provide customers with services.
  • Conducted quality inspection on contract work.
  • Verified all final documents for precision, billing details, and record adjustments.
  • Wrote work orders with precise instruction and verbiage, assuring contract work is in compliance with AT&T standards, laws and regulations.
  • Delivered customer support and resolved customer concerns
  • Worked with local municipalities to follow all permit specifications, met with inspectors for pre-construction and post construction inspections and acceptance.
  • Manage financial reporting and budget allocation for construction projects.

Senior Sourcing Specialist

AT&T
05.2015 - 07.2017
  • Managed contracts adhering to company and customer policies and procedures, delivering interpretation and analysis of contract documents.
  • Provided interpretation of terms and conditions of contractual obligations.
  • Executed contract amendments, follow-up quotations, revisions, terms and conditions with vendors.
  • Reviewed and assessed financial statements, balance sheets, and supplementary financial reports.
  • Managed evaluation and execution of long-term and blanket purchase contracts.
  • Responsible for commercial contract issues, negotiations and/or administration of licensing agreements including renewal, new business, invoicing, credit holds, receivable issues and consolidations.
  • Develop and implement financial plans to achieve company goals.

Splicing Technician

AT&T
09.2013 - 05.2015
  • Maintain and repair services for AT&T customers.
  • Review and analyze complex schematic plans for cable repair and connections.
  • Identified problems and completed repairs.
  • Maintain outdoor cable facilities in all types of weather conditions.

Supplies Attendant

AT&T
01.2009 - 09.2013
  • Point of contact for contract supply yards in Harlingen and Edinburg, TX.
  • Verified and scanned all incoming material, sorted and prepared it for delivery.
  • Unloaded materials from delivery trucks.
  • Assisted contractors with materials such as copper and fiber cable.

Customer Service Rep

AT&T
11.2000 - 12.2008
  • Provide customer service as a Spanish only rep for four years in Harlingen, relocated to Austin, Tx.
  • Maintained up-to-date knowledge about AT&T products and services.
  • Enhanced customer retention and satisfaction by providing outstanding and prompt customer service.
  • Responded to customer questions regarding AT&T services, equipment, promotions, roaming and billing.

Education

Texas Southmost College
Brownsville, TX

Skills

  • Customer Service
  • Data Entry
  • Detail orientation
  • Multitasking
  • Time Management
  • Financial analysis
  • Adaptability
  • Outbound Calling
  • Performance Improvement
  • Client relationship management
  • Budget allocation
  • Contract management

Languages

Spanish
Professional

Timeline

Lead Construction & Engineering

AT&T
07.2017 - 03.2023

Senior Sourcing Specialist

AT&T
05.2015 - 07.2017

Splicing Technician

AT&T
09.2013 - 05.2015

Supplies Attendant

AT&T
01.2009 - 09.2013

Customer Service Rep

AT&T
11.2000 - 12.2008

Texas Southmost College

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Lorena Romero