Lorena Rosillo
San Fernando,CA
Summary
Operations and management professional with over eight years of experience leading teams in service and project environments. Proven ability to drive growth, streamline processes, and improve employee retention. Skilled in team leadership, project coordination, client relationship management, and consultative sales.
Overview
8
8
years of professional experience
Work History
Veterinary Practice Manager
Van Nuys Veterinary Clinic
Van Nuys, California
03.2019 - Current
- Founding team member who helped launch and scale a new business unit, contributing to the rapid growth of 30,000+ clients within six years.
- Oversaw full-cycle recruitment, onboarding, and training for all staff; built a strong team culture, with employee retention averaging over 3 years.
- Managed day-to-day operations, improving workflow efficiency, cross-department communication, and service quality.
- Directed inventory and supply chain management while optimizing vendor relationships.
- Addressed and resolved customer conflicts in a way that reinforced trust and protected the company’s reputation.
- Utilized consultative sales skills to present and close service plans, consistently meeting revenue and performance goals.
Receptionist
Sma Builders
Van Nuys, California
09.2017 - 03.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated and scheduled meetings with internal teams and external stakeholders, ensuring clear communication across multiple active projects.
- Supported the accounting team with payroll processing and timesheet verification for employees across all job sites.
- Maintained and organized project records to support efficient operations and team collaboration.
Education
Some College (No Degree) - Business Administration And Management
Los Angeles Mission College
Sylmar, CASkills
- Team leadership and employee development
- Onboarding, training, and employee scheduling
- Cross-functional communication
- Consultative sales and revenue growth
- Process improvement and workflow optimization
- Client relationship management and conflict resolution
Timeline
Veterinary Practice Manager
Van Nuys Veterinary Clinic
03.2019 - Current
Receptionist
Sma Builders
09.2017 - 03.2019
Some College (No Degree) - Business Administration And Management
Los Angeles Mission College