Lorena Ruiz
Glassboro,USA
Summary
Dedicated professional with over 5 years of customer service experience and 19 years of legal support expertise, fluent in English and Spanish. Proven ability to manage multiple tasks efficiently while upholding high service standards to ensure exceptional client satisfaction. Committed to leveraging strong organizational skills and a client-focused approach to drive business growth and support organizational goals. Recognized for adaptability in dynamic environments, fostering collaborative relationships, and employing effective strategies that enhance overall service delivery.
Overview
15
15
years of professional experience
Work History
Customer Accounts Specialist – Taste North America
INTERNATIONAL FLAVOR & FRAGRANCES -IFF
02.2023 - Current
- Responsible for the end-to-end Order to Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic, export and intercompany order.
- Customer complaint coordination, operational problem solving.
- Collaboration and proactive communication with customers, and implementing work process enhancement via best practice sharing in the team
- Process a credit note or a debit note related to a sales order or customer complaint
- Build a strong partnership with internal and external stakeholders
- Implement and/or optimize work processes, techniques and systems; share knowledge (best practice) and contribute to continuous improvement in Order to Cash process
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
AMERICOLD LOGISTICS (BILLING)
07.2022 - 07.2023
- Prepare and validate shipment details to initiate invoicing to customers
- Responsible for Payroll processing
- Work daily in conjunction with our Transportation Management team to confirm customer shipments
- Heavy daily email correspondence/communication (Microsoft Outlook)
- Handle customer complaints or any discrepancy issue
AMERICOLD LOGISTICS (LOGISTIC COORDINATOR)
10.2019 - 07.2022
- Prepare daily schedule of Receipts and Deliveries of our customers.
- Process orders for shipments and/or receipts from our customers.
- Processed the received merchandise and assigned the discharge doors.
- Controlled the removal and unloading of empty containers and notified customers
- Daily report of the department's activities for our clients
ASSOCIATE
WALMART
01.2018 - 01.2019
- Greeted and interacted with customers at all levels of engagement to provide excellent customer service.
- Replenished inventory on the sales floor to maintain a professional appearance.
Part-time teacher in the Department of Customs and International Trade
SANTIAGO MARINO COLLEGE
01.2017 - 01.2019
Secretary of the Commission of Human Resources and Services
CARBONES DEL ZULIA, S.A.
01.2011 - 01.2017
- Managed all aspects of the recruitment process, including receiving and organizing recruitment requirements of personnel and services.
- Created contractual conditions to meet requirements of the organization to stay within compliance.
- Reviewed submitted offers to prepare accurate final report of open opportunities.
- Communicated regularly with candidates on job offers or services to provide accurate follow up.
Education
Master of Science - Customs Management and Foreign Trade
Escuela Nacional de Administración y Hacienda Pública
Master of Science - undefined
Americold University
01.2023
undefined
Venezuelan American Center of Zulia (CEVAZ)
01.2014
Law Professional Degree - undefined
Dr. Rafael Belloso Chacin University
01.2000
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Documentation skill
- Account updating
- Excellent communication
- Teamwork and collaboration
- Multitasking
- Customer satisfaction
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Accounts Specialist – Taste North America
INTERNATIONAL FLAVOR & FRAGRANCES -IFF
02.2023 - Current
AMERICOLD LOGISTICS (BILLING)
07.2022 - 07.2023
AMERICOLD LOGISTICS (LOGISTIC COORDINATOR)
10.2019 - 07.2022
ASSOCIATE
WALMART
01.2018 - 01.2019
Part-time teacher in the Department of Customs and International Trade
SANTIAGO MARINO COLLEGE
01.2017 - 01.2019
Secretary of the Commission of Human Resources and Services
CARBONES DEL ZULIA, S.A.
01.2011 - 01.2017
Master of Science - undefined
Americold University
undefined
Venezuelan American Center of Zulia (CEVAZ)
Law Professional Degree - undefined
Dr. Rafael Belloso Chacin University
Master of Science - Customs Management and Foreign Trade
Escuela Nacional de Administración y Hacienda Pública
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