Lorena Sakisa
https://www.maryshomemaryland.org/mh-team
Silver Spring,MD
Summary
Highly ambitious motivated and detail-oriented young professional, team player with a strong background and strong organizational skills. Eager to join a well-respected team where my leadership skills can be used to elevate the visibility and profitability of the overall organization. Successful at managing multiple priorities and teams with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven experience with supervisory, human resources, and leadership roles at Mary's home Maryland, Washington Adventist University; Taking into consideration the internships, volunteering, and 7 years of professional experiences achieved over the years.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Director of Community and Home/Executive Director's Assistant
Mary's Home Maryland Inc
12.2023 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Facilitated in-kind donation inquiries. Worked with volunteers to sort and keep inventories of new donations. Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Assisted with planning, management, and implementation of fundraising initiatives.
- Input data for gift/donation processing, written acknowledgments, and recording details.
- Monitored office workflow, clients, volunteers and administrative processes to keep operations running smoothly and up to date.
- Assisted with onboarding and welcoming new guests /clients to home upon arrival. Ensured room readiness. Assisted with move in & understanding of MH Rules. Completed weekly/daily house and room checks. Assisted with planning & facilitating recreational activities, community nights and special celebrations.
- Enforced MH house covenants (rules) while maintaining respect and compassion. Ensured a safe and clean environment for mothers and babies.
- Assisted with maintaining and updating files, records, and data. Data entry, volunteer entry and donations.
- Identified home maintenance needs and coordinate prompt corrective service with staff, volunteers, and outside (pest and fire inspections, alarm & camera repairs, preparing rooms for new clients etc.).
Assisted other Tasks assigned as needed by the Executive Director, & CEO of Mary’s Home.
Adult ESOL Program Coordinator
CASA Inc (Hybrid)
Takoma Park, MD
01.2023 - 12.2024
- CASA is a Afro Latino immigration advocacy and assistance, non profit-organization providing services for low-income immigrants. I assisted with the selection process for new teacher candidates and program volunteers. Conducted teacher orientation; planed and facilitated teachers’ meetings and trainings. Observed teachers in the classroom and provide feedback after observation (input data).
- Answered/forwarded phone calls as needed, managed financials and collected data as needed.
- Participated in staff meetings between coordinators, manager, and other CASA staff, and made powerpoint or agendas for meetings as needed.
- Conducted community outreach and advertisement (disseminating flyers, emailing community partners, visiting local businesses and centers).
Recruited, registered, add and drop students while keeping master class list updated and enter all relevant data into Salesforce for recordkeeping. - Collected & recorded class registration payments and textbook sales.. Promoted CASA membership and services; Provided quality customer service, interactions and responses to all members, partner organizations, vendors, visitors, callers and any other individual or organization I came across.
Residential House Manager
Arc Of Howard County
01.2022 - Current
- Managed all intake and discharge paperwork and procedures for residents.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
- Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections. Creating a healthy and engaging home for people with intellectual disabilities.
- Assisted with interviews of staff and training,
- Supervised all aspects of program operations including the physical site, staff, and individuals supported.
Interviewed and recruited DSPs. working directly with HR. Ensured health, safety, and welfare needs were met through fire drills, medication checks, staff training, home cleanliness, doctor appointments, grocery shopping, etc. - Implemented individual support, behavior support, and social-emotional environmental need plans.
Managed and mentored program staff including scheduling, timesheets, performance evaluation, and training.
Financial Vice President and Account Management
Washington Adventist University SA
09.2020 - 12.2023
- Worked directly with the President of the SA to ensure our operations remained on track, and kept our students involved.
- Overseed the budget and recorded all financial transactions in an accurate and timely manner.
- Interacted with the senate, president, other vice presidents, faculty, staff, students, and external students to achieve the university’s mission.
- Improved financial performance by implementing cost-saving measures and streamlining processes.
- Developed strategic financial plans for long-term growth and sustainability, resulting in increased revenue.
- Managed annual budgeting process, ensuring accurate forecasting and efficient resource allocation.
- Oversaw investment portfolio, optimizing risk management strategies and maximizing returns on investments.
Customer Service Representative (remote)
Amazon
Arlington, VA
02.2021 - 10.2023
- Managed both inbound and outbound calls
- Virtually assisted customers over the phone, and on the web with products, or service questions
- Provided proactive customer outreach, and handled customer complaints.
Registered Behavioral Therapist (PRN)
Within Me Therapy
01.2022 - Current
- Improved client behavior by implementing personalized treatment plans and closely monitoring progress.
- Enhanced treatment effectiveness by collaborating with multidisciplinary teams, including psychologists, social workers, and teachers.
- Maintained accurate records of clients'' progress, ensuring timely updates to their treatment plans and reporting to supervisory staff.
- Developed strong rapport with clients and families, fostering trust and open communication for optimal therapy outcomes.
- Collected session data to aid in treatment planning and assessment.
Poll worker/ Election worker
Montgomery County Board of Elections
05.2020 - 03.2023
- Issued ballots to voters, rotated to other duties and assisted as directed by the Chief Judges
- Escorted voters to the voting area and, if asked, gave instructions on the voting process, using the scanner or ballot marking device, and worked as a team to set up the polling precinct the evening prior to the election, and checked in voters at the electronic poll-book
- Worked as a team to close the polling precinct and prepared the materials and documentation to be returned to the Board of Elections.
Finance intern and front desk assistant
Montgomery County Government
06.2019 - 09.2021
- Completed administrative work
- Managed filing system, generated and analyzed reports
- Prepared statements, entered data, and assisted with audits
- Updated paperwork-maintained documents and word processing
- Handled incoming calls, recorded information, and greeted clients/visitors when needed.
Accounts Payable Assistant Manager
ACES
09.2017 - 06.2020
- Managed accurate and timely processing of over 50 invoices per month.
- Coordinated accounts payable functions and improved workflow for 5 staff members.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Reduced invoice discrepancies by thoroughly reviewing all documentation and reconciling variances before approval.
Summer Internship
ACS Virtual Project Seed Summer Camp
05.2020 - 07.2020
- I participated in the ACS virtual summer program to learn a little more about engineering, and careers within that field, and to improve my professional etiquette and writing abilities.
DSP/ Residential Counselor (PRN)
Q-care Inc
06.2019 - Current
- Providing direct care to those with intellectual and developmental disabilities. Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.
- Ensured client safety & maintained a safe environment.
- Reminding and assisting clients with self-administration of medications.
- Created behavior plans, self-care skills, and helped with meals and laundry
Education
Bachelors - Computer Science And Web Design
Washington Adventist University (WAU)
Takoma Park, MD05.2024
High school Diploma -
John F. Kennedy HS
Silver Spring, MD06.2020
Skills
- Accurate money handling and Positive customer-centric attitude
- Strong punctuality, Work ethic, Excellent Communication, and Interpersonal skills
- Excellent problem-solving skills and Strong Written/Verbal Communication skills
- Ability to learn quickly, Leadership skills, Organization skills, Computer skills, and IT skills
- Proficient in Microsoft office suite, Word Microsoft, Google Slides, PowerPoint, Google Sheets, and Excel
- Fluent in English and French(native), and Advanced in Spanish
- Crisis Management, Case Management and Behavioral Assessment skills
- Time Management and Problem Solving
- Medication Administration, Heartsaver First Aid CPR AED (First Aid CPR AED)
- Financial management skills and Bookkeeping skills
- Fundraising, Grant Writing, Problem Solving
- Program Management, Case Management
- Customer Service, Payment Processing, Data Entry
- Inbound Phone Calls, Computer Literacy
Extracurricular Activities
WAU, Takoma Park, MD,
Math and English Tutor, 09/2020 - 05/2022
- Tutored students in Math and English, by assembling lesson plans to administer and keep them on track with assignments, and/or expand their knowledge.
- Assisted English students with test preparation, homework help, study skills, and improved note-taking to help them acquire greater knowledge for assignments and exams.
Liberty's Promise, Silver Spring, MD,
President, 10/2018 - 06/2019
- Interacted with students and youth, homeless individuals, Participated in community service projects
National Honor Society, Silver Spring, MD,
Treasurer, 09/2018 - 06/2020
- Recorded and collected membership dues. Managed the chapter finances and budget. Disbursed appropriate fees to members, Demonstrated excellence in the areas of scholarship, leadership, service, and character
Rec Zone, Silver Spring, MD,
Clerical staff, 10/2018 - 06/2020
- Led recreational and leisure activities for students, Provided to students and answered students' inquiries, Maintained supplies ensuring hygiene and safety standards
ACES, Silver Spring, MD,
Student Clerk, 09/2018- 06/2020
- Collected and recorded money and permission forms for field trips., Prepared and updated ACES bulletin boards and completed required reports., Assisted the ACES Site Coordinator in maintaining financial and student records
Certification
- Certificate of Merit
- High school Diploma
- Robotics Project Certificate
- Maryland Athlete Certificate
- Crisis Management Certificate
- Harvard Honor Society Certificate
- RBT - Registered Behavior Technician
- Capitol Technology University Certificate
- Liberty's Promise Certificate of Leadership
- Mathematics, Algebra, and English Certificates
- Honor roll award and Student of the Month Certificate
- National Honor Society Certificate of Membership and Leadership (NHS)
- National Society of Leadership and Success Certificate of Leadership (NSLS)
- Certificate in ESL Second Language, Certificate in ESL Reading, and Writing
- New York University Institute of Technology certificate in business management
- Certified Medication Technician (CMT/ MedTech)
- CPR & First Aid
Timeline
Director of Community and Home/Executive Director's Assistant
Mary's Home Maryland Inc
12.2023 - Current
Adult ESOL Program Coordinator
CASA Inc (Hybrid)
01.2023 - 12.2024
Residential House Manager
Arc Of Howard County
01.2022 - Current
Registered Behavioral Therapist (PRN)
Within Me Therapy
01.2022 - Current
Customer Service Representative (remote)
Amazon
02.2021 - 10.2023
Financial Vice President and Account Management
Washington Adventist University SA
09.2020 - 12.2023
Summer Internship
ACS Virtual Project Seed Summer Camp
05.2020 - 07.2020
Poll worker/ Election worker
Montgomery County Board of Elections
05.2020 - 03.2023
DSP/ Residential Counselor (PRN)
Q-care Inc
06.2019 - Current
Finance intern and front desk assistant
Montgomery County Government
06.2019 - 09.2021
Accounts Payable Assistant Manager
ACES
09.2017 - 06.2020
Bachelors - Computer Science And Web Design
Washington Adventist University (WAU)
High school Diploma -
John F. Kennedy HS