Lorena Salas
San Antonio,Tx
Summary
Dedicated and results-oriented professional with over 15 years of experience in business administration, research and banking coupled with 5 years of property management expertise. Adapt at fostering positive customer relationships and ensuring client satisfaction. Posses hands-on experience in education, engaging with students and families for 8 years. Demonstrated leadership qualities as a team lead, with a strong work ethic and can do attitude. Highly resourceful, self efficient, and adaptable, with a keen ability to learn new skills and processes. Eager to contribute to a dynamic team at CPS energy or (contractor services), leveraging skills and qualities to drive success and uphold organizational objectives.
Overview
28
28
years of professional experience
Work History
Instructional Assistant
New Frontiers Public Schools
08.2023 - 05.2024
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Supported student learning objectives through personalized and small group assistance.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Assisted in collecting and analyzing data from various assessments to identify trends that informed future instruction planning.
- Coordinated with other instructional assistants to ensure consistent implementation of classroom procedures and expectations across all subjects.
- Communicated regularly with parents regarding their child''s academic performance and any areas requiring additional support or intervention.
- Supported the integration of technology into the classroom, increasing student engagement and facilitating individualized learning experiences.
Property Management Assistant
Self Employed
05.2021 - 05.2024
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Special Education Instructional Assistant
New Frontiers Public Schools
01.2016 - 05.2021
- Fostered positive and trusting relationships with students to increase engagement.
- Developed positive relationships with students, parents, colleagues, administrators, and community partners.
- Facilitated communication between families of children with disabilities and school personnel.
- Organized data collection systems using technology such as spreadsheets or databases.
- Collaborated with other staff members to ensure that all students had access to a quality educational program.
- Monitored student progress and provided feedback to teachers regarding student achievement.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Delivered instruction individually or in small groups with support from instructor.
- Provided classroom support throughout planned instruction and individual lessons.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
- Organized instructional materials and activities for special education classrooms.
- Assisted teachers in creating lesson plans and modifying curriculum.
- Participated in the supervision of students during lunch, physical education, hallway monitoring, before and afterschool drop/pick-ups to maintain a safe, peaceful and productive environment while enforcing School Rules.
- Enhanced lessons using Smart Board technology and computers.
- Managed class of special education students in absence of lead teacher.
- Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Attended professional development sessions related to working with special education populations and other paraprofessional compliance training.
Banking Specialist
USAA
05.2005 - 06.2014
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Helped customers prepare documents required to complete transactions and process requests.
- Collaborated with cross-functional teams to develop and implement new products and services tailored to clients'' needs.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Research Specialist & Legal Department
Frost National Bank
09.1996 - 05.2005
- Monitored research data to assess accuracy, validity and integrity.
- Improved data quality by refining protocols for sample collection and processing.
- Streamlined data collection processes for improved accuracy and reduced time spent on manual tasks.
- Worked as member of integrated project team in highly collaborative work environment.
- Detailed study findings and updated research upon new discoveries.
Education
Associate of Applied Science - Education
San Antonio College
San Antonio, TX05.2024
High School Diploma -
Luther Burbank High School
San Antonio, TX05.1997
Skills
- Administrative and Clerical Support
- Adaptive Learning
- Communication and Interpersonal Skills
- Collaborative and Team-Oriented
- Strong Work Ethic and Dependable
- Training & Development
- Fluent in Spanish
- Effective Communication
- Relationship Building
- Problem Resolution
- Data Management
- Computer and Microsoft Office Skills
Timeline
Instructional Assistant
New Frontiers Public Schools
08.2023 - 05.2024
Property Management Assistant
Self Employed
05.2021 - 05.2024
Special Education Instructional Assistant
New Frontiers Public Schools
01.2016 - 05.2021
Banking Specialist
USAA
05.2005 - 06.2014
Research Specialist & Legal Department
Frost National Bank
09.1996 - 05.2005
Associate of Applied Science - Education
San Antonio College
High School Diploma -
Luther Burbank High School
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