Lorena Santoyo
Phoenix,AZ
Summary
Dynamic leader and effective communicator with a proven track record at Panera Bread, where I spearheaded team training and customer satisfaction initiatives. Skilled in problem-solving and teamwork, I excel in fostering collaborative environments and driving significant improvements in service standards. My approach consistently enhances customer experiences and team performance.
Overview
17
17
years of professional experience
Work History
PSA
Prospect Airport Services
02.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Team Lead
Panera Bread
07.2007 - 08.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor of Science - Marketing
Universidad Tecnologica De Mexico
Marina Nacional , Ciudad De Mexico 12.1995
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Languages
Spanish
Full Professional
Timeline
PSA
Prospect Airport Services
02.2024 - Current
Team Lead
Panera Bread
07.2007 - 08.2023
Bachelor of Science - Marketing
Universidad Tecnologica De Mexico