Lorena Sebastianelli
Pueblo West ,CO
Summary
With over 18 years of account management experience, I strive to maintain a vast knowledge of products and services in multiple business units and industries to be able to leverage solutions for my book of business. I strive to build
strategic partnerships with my internal and external partners. My goal is to ensure that each client receives the maximum ROI on their investment.
Overview
24
24
years of professional experience
Work History
Executive Relationship Manager
Automatic Data Processing, ADP
11.2005 - 05.2024
- Provided expert guidance on a range of ADP products, optimizing clients'' portfolio performance.
- Collaborated with internal teams to streamline processes and improve overall service delivery.
- Enhanced customer loyalty by consistently delivering exceptional service and support.
- Developed strategic partnerships with key stakeholders to drive business growth and expand market share.
- Conducted regular reviews of client portfolios to ensure alignment with product set.
- Strengthened client relationships by proactively addressing their needs and providing tailored solutions.
- Optimized operational efficiency by collaborating closely with cross-functional teams to identify areas for improvement.
- Increased customer retention rates by developing customized account plans focused on long-term relationship building.
Finance and Insurance Support
Reynolds and Reynolds
Irvine, CA
02.2000 - 07.2005
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
Education
Human Resources -
University of The Incarnate Word
San Antonio, TX12.2023
Skills
- Customer Engagement
- Customer interaction
- Public Speaking
- Strategic Planning
- Client rapport
- Market Research
- Portfolio Management
- Business Development
- Trends Analysis
- Account Servicing
- Contract Negotiation
- Customer Relationship Management
- Partnership Management
- Client Relationships
- Client Retention
- Client Rapport-Building
- Annual Reviews
- Customer Satisfaction
- Growth Portfolios
- Industry Trends
- Customer Relationship Management (CRM) Software
- Consultative Sales Approach
- Customer Needs Assessments
- Human Resources Knowledge
- Conflict Resolution Techniques
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Executive Relationship Manager
Automatic Data Processing, ADP
11.2005 - 05.2024
Finance and Insurance Support
Reynolds and Reynolds
02.2000 - 07.2005
Human Resources -
University of The Incarnate Word