Summary
Overview
Work History
Education
Skills
Hobbies and Interests
About Me
References
Personal Information
Certification
Timeline
Generic

Lorena Serrato

Moses Lake

Summary

-Dedicated and motivated professional with extensive experience in customer service, office administration, and physical labor.

-Proven ability to manage multiple tasks efficiently while maintaining high standards of quality and customer satisfaction.

- A quick learner who thrives in dynamic environments, eager to contribute positively to a team and deliver exceptional service.

- Hardworking team member/leader who motivates work environment positivity.

- Willpower to work through adversity to succeed tasks in a professional manner.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Crew Member

Crumbl
Moses Lake
09.2025 - Current
  • Delivered exceptional customer service in fast-paced restaurant environment.
  • Maintained cleanliness and organization of dining and kitchen areas.
  • Operated kitchen equipment safely and efficiently during meal preparation.
  • Assisted team members in food assembly and order fulfillment process.

Merchandiser

Columbia Distributing
05.2025 - 07.2025
  • Working with store managers as if I were one of their employees
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Traveling to Ephrata, Othello, Royal City, and Quincy to work stores
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.

Office Administrator

Prevision Plumbing
09.2024 - 11.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reconciled account files and produced monthly reports.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Supported onboarding process for new hires, facilitating smooth transition into team.

Office Administrator

Loenbro LLC
10.2023 - 03.2024
    • Managed billing and invoicing processes, resulting in improved efficiency and reduced errors.
    • Budget Estimating
    • Material Management
    • Answering Phone Calls with Clients/Customers
    • Microsoft Word
    • Excel
    • Heavy Jobs
    • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
    • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
    • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
    • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
    • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
    • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
    • Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
    • Supported onboarding process for new hires, facilitating smooth transition into team.
    • Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
    • Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
    • Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
    • Assisted in creation of performance reports, providing insights that informed management decisions.
    • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
    • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
    • Conducted ongoing reviews of program financial systems to assess cost control measures.
    • Maintained electronic and paper filing systems for easy retrieval of information.
    • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Barista/Food Preparation & Serving

The Coffee Clubhouse
06.2023 - 10.2023
  • Customer Service
  • Food Preparation/Making Drinks
  • Restocking, Cleaning, Maintenance
  • Cashier/Money Handling
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Cashier/Product Manager

Basin Feed and Supply
09.2020 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Landscape/General Labor

Friehe Farms
03.2018 - 01.2021
    • Mowing, and trimming the lawn, and keeping it clean; equipment handling
    • Weeding, bug control, season priorities
    • House cleaning barn duty
    • Self-motivated, with a strong sense of personal responsibility.
    • Worked effectively in fast-paced environments.
    • Skilled at working independently and collaboratively in a team environment.
    • Proven ability to learn quickly and adapt to new situations.
    • Worked well in a team setting, providing support and guidance.
    • Paid attention to detail while completing assignments.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Developed and maintained courteous and effective working relationships.

Education

Associate of Science - Pre-Nursing: Nursing Transfer

Big Bend Community College
Moses Lake
11-2027

High School Diploma -

Moses Lake Christian Academy
Moses Lake, WA
06.2023

Skills

  • Hard-working
  • Pricing and shelf labeling
  • Stock rotation
  • Friendly and outgoing
  • Reliable and punctual
  • Good Customer Service
  • Determination
  • Baking/Cooking
  • Teachable/Quick Learner
  • Caring
  • Driven
  • Friendly
  • Friendly
  • Organized

Hobbies and Interests

  • Enjoy woking out for overall physical and mental well-being.
  • Passionate about balancing physical health with mental and emotional wellness.
  • Gardening
  • Enjoy hobbies that combine physical activity with outdoor exploration.
  • Horseback Riding
  • Hiking
  • Camping
  • Baking
  • Cake Decorating
  • I enjoy cooking for friends and family gatherings.
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
  • Road Trips
  • Adventure Travel

About Me

I am looking for an occupation that will benefit me educationally and financially. In previous jobs, I have gained lots of customer service, office/administration work, physical labor (farm/ranch work, lawn care, housekeeping), barista experience, cook/food preparation, and working internally for a couple different businesses. I am self motivated and desire to do all I can to achieve my goals. I am willing to work diligently with as many hours needed of me, that also works with my class schedule. I have a passion for helping others, and it is an extra bonus for me to be the one to bring smiles to other people's faces.

References

  • Kay Updegrave, Supervisor, Friehe Farms, Moses Lake, WA, 509-760-2064
  • Carla Friehe, Owner/Boss, Friehe Farms, Moses Lake, WA, 509-750-8088
  • Chase Sidwell, Owner, Basin Feed & Supply, Moses Lake, WA, 509-750-9747
  • Vern Hesslink, Owner, JVH Cattle Co., Moses Lake, WA, 509-750-7146
  • Nicole Bishop, Owner, JVH Cattle Co., 509-989-2980

Personal Information

Certification

  • Food Handlers Card
  • CPR Certified

Timeline

Crew Member

Crumbl
09.2025 - Current

Merchandiser

Columbia Distributing
05.2025 - 07.2025

Office Administrator

Prevision Plumbing
09.2024 - 11.2024

Office Administrator

Loenbro LLC
10.2023 - 03.2024

Barista/Food Preparation & Serving

The Coffee Clubhouse
06.2023 - 10.2023

Cashier/Product Manager

Basin Feed and Supply
09.2020 - 09.2021

Landscape/General Labor

Friehe Farms
03.2018 - 01.2021

Associate of Science - Pre-Nursing: Nursing Transfer

Big Bend Community College

High School Diploma -

Moses Lake Christian Academy

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