Summary
Overview
Work History
Education
Skills
Interests
About Me
Timeline
Generic

Lorena Serrato

Summary

-Dedicated and motivated professional with extensive experience in customer service, office administration, and physical labor. Proven ability to manage multiple tasks efficiently while maintaining high standards of quality and customer satisfaction. A quick learner who thrives in dynamic environments, eager to contribute positively to a team and deliver exceptional service.

- Overcame retail challenges with impactful merchandising strategies that increased product visibility and customer engagement.

-Demonstrated analytical skills and creative problem-solving in maintaining inventory and visual displays.

-Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.

Overview

7
7
years of professional experience

Work History

Merchandiser

Columbia Distributing
05.2025 - 07.2025
  • Working with store managers as if I were one of their employees
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Traveling to Ephrata, Othello, Royal City, and Quincy to work stores
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.

Office Administrator

Prevision Plumbing
09.2024 - 11.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reconciled account files and produced monthly reports.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Supported onboarding process for new hires, facilitating smooth transition into team.

Office Administrator

Loenbro LLC
10.2023 - 03.2024
  • Managed billing and invoicing processes, resulting in improved efficiency and reduced errors.
  • Budget Estimating
  • Material Management
  • Answering Phone Calls with Clients/Customers
  • Microsoft Word
  • Excel
  • Heavy Jobs
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
  • Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
  • Supported onboarding process for new hires, facilitating smooth transition into team.
  • Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
  • Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
  • Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
  • Assisted in creation of performance reports, providing insights that informed management decisions.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Barista/Food Preparation & Serving

The Coffee Clubhouse
06.2023 - 10.2023
  • Customer Service
  • Food Preparation/Making Drinks
  • Restocking, Cleaning, Maintenance
  • Cashier/Money Handling
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Cashier/Product Manager

Basin Feed and Supply
09.2020 - 09.2021


  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Landscape/General Labor

Friehe Farms
03.2018 - 01.2021
  • Mowing, and trimming the lawn, and keeping it clean; equipment handling
  • Weeding, bug control, season priorities
  • House cleaning barn duty
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Education

Graduated Class of 2023 -

Moses Lake Christian Academy
06.2023

Associate of Applied Science - Pre-Nursing

Big Bend Community College
Moses Lake
11-2027

Skills

  • Hard-working
  • Organized
  • Friendly
  • Driven
  • Caring
  • Teachable/Quick Learner
  • Baking/Cooking
  • Determination
  • Good Customer Service
  • Reliable and punctual
  • Friendly and outgoing
  • Stock rotation
  • Pricing and shelf labeling
  • Positive Attitude

Interests

  • Enjoy woking out for overall physical and mental well-being
  • Passionate about balancing physical health with mental and emotional wellness
  • Gardening
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Horseback Riding
  • Hiking
  • Camping
  • Baking
  • Cake Decorating
  • I enjoy cooking for friends and family gatherings
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Road Trips
  • Adventure Travel

About Me

I am looking for an occupation that will benefit me educationally and financially. In previous jobs, I have gained lots of customer service, office/administration work, physical labor (farm/ranch work, lawn care, housekeeping), barista experience, cook/food preparation, and working internally for a couple different businesses. I am self motivated and desire to do all I can to achieve my goals. I am willing to work diligently with as many hours needed of me, that also works with my class schedule. I have a passion for helping others, and it is an extra bonus for me to be the one to bring smiles to other people's faces.

Timeline

Merchandiser

Columbia Distributing
05.2025 - 07.2025

Office Administrator

Prevision Plumbing
09.2024 - 11.2024

Office Administrator

Loenbro LLC
10.2023 - 03.2024

Barista/Food Preparation & Serving

The Coffee Clubhouse
06.2023 - 10.2023

Cashier/Product Manager

Basin Feed and Supply
09.2020 - 09.2021

Landscape/General Labor

Friehe Farms
03.2018 - 01.2021

Graduated Class of 2023 -

Moses Lake Christian Academy

Associate of Applied Science - Pre-Nursing

Big Bend Community College
Lorena Serrato