Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Sousa McGuirk

Montgomery

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Overview

15
15
years of professional experience

Work History

Delivery Driver

DoorDash
San Mateo
12.2021 - 12.2022
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Received daily delivery instructions and route assignments from dispatch.

Owner

Studio 159 Hair Salon
Uberaba
10.2019 - 06.2021
  • Developed strategic plans to increase profitability and efficiency.
  • Reviewed legal documents related to business operations.
  • Oversaw budgeting and financial management.
  • Maintained relationships with existing clients by providing superior customer service.
  • Created marketing campaigns to attract new customers.
  • Developed and implemented successful sales strategies to meet business goals.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Manager

Fazenda Sao Francisco
Uberaba
01.2017 - 08.2017
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Conducted performance reviews for team members.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Provided leadership during times of organizational change or crisis situations.
  • Monitored staff performance and addressed issues.
  • Managed inventory levels to meet demand without overstocking, reducing waste.

Front Desk Receptionist

IBS Cosmetology School
Kahului
08.2015 - 12.2016
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Greeted customers warmly and made them feel welcome.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Owner

Photocopy Center (Casa Do Xerox)
Uberaba
03.2008 - 07.2015
  • Managed daily operations of business, including hiring and training staff.
  • Provided direction and guidance to employees.
  • Reviewed legal documents related to business operations.
  • Developed policies and procedures for the organization.
  • Conducted performance reviews for employees on a regular basis.
  • Created marketing campaigns to attract new customers.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Education

Technology in Aesthetics And Cosmetology -

UniCesumar
Uberaba
03-2022

Integrative And Complementary Therapies -

UniCesumar
Uberaba
05-2021

Bachelor of Business - Business Administration And Management

Universidade De Uberaba UNIUBE
Uberaba
07-2008

Skills

  • Communication skills
  • Time management
  • Team leadership
  • Cash handling experience
  • Reliability and punctuality
  • Team player attitude
  • Patience and tact
  • Tool management
  • Room inventory control
  • Customer interaction
  • Front desk communications
  • Basic maintenance
  • Quality assurance

Languages

English
Professional
Portuguese
Professional

Timeline

Delivery Driver

DoorDash
12.2021 - 12.2022

Owner

Studio 159 Hair Salon
10.2019 - 06.2021

Manager

Fazenda Sao Francisco
01.2017 - 08.2017

Front Desk Receptionist

IBS Cosmetology School
08.2015 - 12.2016

Owner

Photocopy Center (Casa Do Xerox)
03.2008 - 07.2015

Technology in Aesthetics And Cosmetology -

UniCesumar

Integrative And Complementary Therapies -

UniCesumar

Bachelor of Business - Business Administration And Management

Universidade De Uberaba UNIUBE
Lorena Sousa McGuirk
Want your own profile? Build for free at Resume-Now.com