Lorena Stewart
Stockbridge,GA
Summary
To obtain a position with a reputable company that allows me to utilize my experience on sales, outstanding customer service, management as well to lead by example resulting in a mutually beneficial relationship between employees and company.
Overview
24
24
years of professional experience
Work History
Regional Property Manger
Arcan Capital Investments LLC
01.2022 - Current
- Direct all property operations within the assigned portfolio, ensure that properties perform to the max, reduce delinquency from 24% to 1%, and ensure that the Company and owners’ financial and business objectives are not only achieved, but exceeded.
- Train and assist properties to maintain above 85% resident retention by providing outstanding customer service, positively impacting our ability to stay under budgeted expenses.
- Train and assist property managers and other subordinate associates, and provide motivation and training to all property associates.
- Assist property with employee growth, conflict resolution, and ensure properties stay fully staffed.
- Participate in and oversee the preparation of the annual budget, ensuring that financial performance meets budgeted expectations.
- Train and assist Property Managers and Service Managers with resident conflict resolution, promoting daily follow-ups on resident pending issues.
- Evaluate property performance, and review marketing, comps, pricing, and financial strategies for the betterment of the property.
- Participate in and oversee the preparation of the annual budget, ensuring that financial performance meets budgeted expectations.
- Ensures compliance with the owner, and other business reporting, plans, and budgets.
- Review and implement the customer service function for residents, vendors, owners, and other partners.
- Conducts site visits weekly to ensure safety and cleanliness, and alerts the service team to items that need to be repaired.
- Reviews and approves all portfolio payroll, bonus, and commissions.
- Participates as required in meetings with the VP, Director of Operations, and Rehab members to discuss various property needs and issues.
- Assists Property and Service Managers with payroll, accounting, incident reports, legal, and risk management issues.
- Recruits, hires, trains, motivates, supervises, and evaluates Property Managers and on-site teams.
- Conducts and recommends performance and salary reviews as scheduled.
- Ensures compliance with company policies and procedures.
Property Manager / St Ives Crossing
Cushman & Wakefield
12.2021 - 01.2022
- Coordinate the renovations for 348 apartment units, overseeing contractors, and progress.
- Maintain occupancy of 95% – 96%, and maintain a low delinquency rent of less than 2%.
- Review monthly financial reports with the Regional Property Manager, and collect outstanding debt.
- Establish and maintain resident account information using Yardi Voyager.
- Oversee all rents and late fees; charges are collected, posted, and deposited in a timely manner.
- File evictions and attend court hearings.
- Exceed standards of customer expectation and satisfaction through effective and sound judgment.
- Manage and review all applications, lease agreements, guarantors, and data entry processes.
- Prepare and distribute lease expiration notices to residents 90 days prior to the end of the lease.
- Resolve residents’ payment disputes, and prepare accounting notices for past and current residents.
- Prepare the property for curb appeal and daily inspection to include models, vacant show units, and amenities.
- Ensure all work order requests have been properly handled.
- Assure all staff is appropriately trained on federal, state, and local Fair Housing laws.
Property Manager / The Addison at Sandy Springs
US Residential Properties
04.2018 - 12.2021
- Awarded in the second quarter of July 2019, “Rising Above” – for exceeding budgeted occupancy and achieving financial goals.
- Exceed budgeted rental income in 2018, kept occupancy at 94% when budgeted at 91%.
- Resident retention is up to 75% by providing excellent customer service.
- Resident retention is up to 75% by providing excellent customer service.
- Maximized rental income at 7.49% by increasing new lease rates as well as renewals.
- Hired, trained, led the maintenance and office team.
- Implemented an experienced system to reduce DQ by 1% each month.
- Coordinated all marketing and leasing programs to effectively meet the occupancy and lease guidelines of the company.
Property Manager / Grove Point Apartments
Fogelman Management Group
04.2016 - 04.2018
- Awarded Property of the Quarter, 2018 –
- 7.9% rental income during the last quarter of the current year.
- Keep occupancy at 95% when the submarket struggled to be at 91%.
- Implemented different strategies to decrease community delinquency to 0.5%.
- Keep resident retention up to 73% by maintaining outstanding customer service.
- Maximized savings by expending while working within the operating budget, exceeding company expectations.
- I interviewed, hired, trained, and motivated my team to successfully exceed company goals.
- Coordinated, scheduled, and directed everything during our renovation program (312 units).
Property Manager / The Arlington at Perimeter Center
Equity Residential
09.2010 - 11.2012
- Responsible for 80% resident retention, including renewal increases of up to 5% annually, and improved customer service by 15%.
- Achieved rent growth of 7% annually; acted as Hiring Manager for sales and maintenance staff, including facilitating training and education; responsible for collecting and posting rent, dealing with resident issues, following the correct eviction process, and conducting final inspections of vacated units; maintained delinquency of less than 1%.
Property Manager at Champions Park Apartments
Equity Residential
12.2001 - 09.2010
- Priority was to increase occupancy, kept property up to 95%; maximized income by performing the overall operations of the community; responsible for all hires, trained, supervised, and motivated all on-site personnel; developed and worked within the operating budget, always meeting or exceeding the company goals by looking for ways to save on our expenses; prepared and conducted employee performance reviews, and recommended salary increases. I was able to lead my team to give an outstanding performance, gaining 7 awards in 2 years. Awarded for having the highest score in Atlanta on the Customer Loyalty category (company goal was 35%; I was able to keep our score up to 75% for most of 2009 and 2010); kept delinquency under 0.5%.
Education
High School Diploma - undefined
MexicoAdministrative Assistant Diploma - undefined
MexicoSkills
- Experience in OneSite-Real Page, CRM, YARDI, MRI, LRO, YIELDSTAR, OPS Technology software, working knowledge of Word and Excel Bilingual – fluent in English and Spanish
- Attended courses as Fair Housing, Anti-Harassment, Conflict Management, Business and Technical Writing, Outlook Web Access, Leasing Strategies Onsite, Leasing Strategies Telephone, Workplace Safety Online
Additional Experience December 2001 –
Equity Residential: Champions Park Apartments, | Assistant Property Manager/Leasing Consultant at Champions Park Apartments/ Leasing Consultant | Adelaide Park | Mary Kay | Sales Director.
Timeline
Regional Property Manger
Arcan Capital Investments LLC
01.2022 - Current
Property Manager / St Ives Crossing
Cushman & Wakefield
12.2021 - 01.2022
Property Manager / The Addison at Sandy Springs
US Residential Properties
04.2018 - 12.2021
Property Manager / Grove Point Apartments
Fogelman Management Group
04.2016 - 04.2018
Property Manager / The Arlington at Perimeter Center
Equity Residential
09.2010 - 11.2012
Property Manager at Champions Park Apartments
Equity Residential
12.2001 - 09.2010