Leasing Agent
Rudeen Management
Spokane, WA
01.2025 - Current
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Performed administrative duties such as filing paperwork and updating databases.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Monitored rent collection activities and pursued delinquent accounts.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Managed multiple projects simultaneously while meeting deadlines.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Processed applications by conducting background checks and verifying references.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Received rent payments and tracked transactions in accounting software.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Oversaw daily operations, maintenance, and administration of various properties.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Maintained accurate records of correspondence with and from tenants.
- Managed and oversaw operations, maintenance and administration of properties.
- Inspected vacant units and ensured they were ready for showings.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Checked rental eligibility by following company's verification process.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Participated in community events related to leasing activities or tenant relations.
- Prioritized and organized tasks to efficiently accomplish service goals.
