Lorena Tapia
Queens,NY
Summary
Experienced professional with a strong background in customer service, retail, dental assisting, and veterinary reception. Skilled at providing excellent service in fast-paced environments, handling customer inquiries, managing appointments, and assisting with medical and administrative tasks. Known for being detail-oriented, empathetic, and able to work efficiently under pressure.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Noble Dental Care
08.2024 - 11.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Take and process dental X-rays, ensuring patient comfort and safety.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Explained treatment procedures and instructed patients on home care guidelines.
Dental Assistant
Queens Children Dentist
05.2024 - 09.2024
- Take X-rays for pediatric patients, following safety protocols.
- Collaborated with dental team members for seamless coordination of care for pediatric patients.
- Sterilize and disinfect dental equipment and workstations, maintaining infection control standards.
- Prepared treatment rooms efficiently before each procedure, setting up instruments and equipment as needed.
- Administered nitrous oxide under the supervision of the dentist to manage pain and anxiety in pediatric patients during procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Provide emotional support and reassurance to young patients during dental visits.
Customer Experience Coordinator
Veterinary Emergency Group
01.2022 - 05.2024
- Greet and assist clients, ensuring timely intake of pets in emergency situations.
- Collect and input patient information into the hospital’s database, maintaining accurate medical records.
- Coordinate with veterinarians and staff to triage emergency cases and ensure efficient patient care.
- Prepare and provide cost estimates, process payments, and handle financial transactions.
- Handle emotionally charged situations with empathy and professionalism, providing comfort and support to grieving or anxious pet owners.
- Maintain office supplies, manage inventory, and ensure cleanliness in the reception area.
Receptionist
Lefferts26 Dentistry
04.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Accurately verify patient insurance details through direct communication with insurance providers, ensuring correct billing codes and eligibility prior to appointments.
- Streamlined invoice processing to ensure timely payments and financial operations.
Hostess/Waitress Trainer
Lindenwood Diner
06.2015 - 10.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
Education
Associate of Science - Video Arts And Technology
Borough of Manhattan Community College
New York, NY05-2019
High School Diploma -
Hillcrest High School
Queens, NY06-2016
Skills
- Organization skills
- Multi-line telephone operation
- Customer/Client relations
- Ability to work well under pressure in high-stress, fast-paced environments
- VetSpire proficiency
- Hospital coordination
- Crisis Management
- Sanitation protocols
- Sterilization techniques
- Pediatric dental care
- Restorative procedures
- Radiography safety
- Dentrix proficiency
- Familiar with iTERO scanning and digital impression technology for orthodontic and restorative procedures
- Bilingual Spanish/English
Timeline
Dental Assistant
Noble Dental Care
08.2024 - 11.2024
Dental Assistant
Queens Children Dentist
05.2024 - 09.2024
Customer Experience Coordinator
Veterinary Emergency Group
01.2022 - 05.2024
Receptionist
Lefferts26 Dentistry
04.2021 - 01.2022
Hostess/Waitress Trainer
Lindenwood Diner
06.2015 - 10.2019
Associate of Science - Video Arts And Technology
Borough of Manhattan Community College
High School Diploma -
Hillcrest High School
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