LORENA TELLOR HANKINSON
Soddy,TN
Summary
I have worked in customer service since I was a teenager in restaurants and shops. I am good with computers/Word. I just moved to Tennessee last year and recently received my Driver's License. I am looking for part time work.
Overview
15
15
years of professional experience
Work History
Owner/Operator Manager
Hidden Paradise Mini Mart/Self Employed
04.2020 - 04.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Receptionist cum Administrator
ALDAR (REACH LLC, - COFELY BESIX,- SERCO LLC)
01.2014 - 03.2020
- Handling Telephone calls, Queries, complain of Tenant / Guest in a warm and friendly manner
- Sorting of E-mails, Scanning, copying, taking notes, Attending Meetings and Setting up Appointments
- Provide access card for visitors to the building
- Coordinate with security and tenants for the building access
- Register visitors and trainers in I-visitor system
- And do the filing accordingly
- Deal with queries and direct visitors to correct destination
- Maintains office services by organizing office operations and procedures
- Preparing payroll, controlling correspondence, designing filing systems
- Reviewing and approving supply requisitions, and assigning and monitoring clerical functions
- Make recommendation to the management / Tenant for maintenance action and acquisition if necessary
- Random checking especially front desk and services provided like Parking lot, Gym and gather tenant's feedbacks to improve good services
- Encode the files of the gym, parking users and tenant's
Receptionist cum Secretary
SAFELINE IN ELECTRICAL
02.2009 - 03.2014
- Responsible for handling front office reception
- Welcoming guest in a warm friendly manner
- Handling Telephone calls and Queries
- Sorting and distributing mails, Scanning, Faxing, Photocopying, Filing, Receiving / sending LPO and quotation to the concern sales person of the company
- Organizing meeting arrangements includes- preparing and distributing materials, Taking Accurate Notes of Meeting
- Arranging travels & settings up company events
Education
BS - Hotel and Restaurant Management
University of Cebu
03.2005
Dive Instructor -
CMAS Philippines
08.2022
Dive Master -
CMAS Philippines
06.2021
Rescue Diver -
CMAS Philippines
05.2021
Gen. Certificate - Management and Working Safely
IOOSH Intl.
05.2015
Advance Open Water Diver -
CMAS Intl.
08.2014
Skills
- SCUBA certification
- Multitasking
- Customer Service Operations
- Proper call handling
- Proficiency with MS Office
- Excel
- Power Point
- Strong Organizational skills
- Prioritizing Work
- Efficiency
- Commitment to maintaining Confidentiality
- Resolving Complex Queries
- Self-driven
- Persistent
- Flexible
- Resourceful
- Fast learner
- Attentive to Details
- Ability to work under pressure
- Less supervision
Timeline
Owner/Operator Manager
Hidden Paradise Mini Mart/Self Employed
04.2020 - 04.2024
Receptionist cum Administrator
ALDAR (REACH LLC, - COFELY BESIX,- SERCO LLC)
01.2014 - 03.2020
Receptionist cum Secretary
SAFELINE IN ELECTRICAL
02.2009 - 03.2014
Dive Instructor -
CMAS Philippines
Dive Master -
CMAS Philippines
Rescue Diver -
CMAS Philippines
Gen. Certificate - Management and Working Safely
IOOSH Intl.
Advance Open Water Diver -
CMAS Intl.
BS - Hotel and Restaurant Management
University of Cebu
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