Lorena Umana
Miami,United States
Summary
Experienced assistant bakery manager with a track record of developing strong receivable processes for customers and department inventories. Skilled in analyzing situations and forming reliable solutions to meet business needs and goals. Dedicated to creating a healthy work environment for employees and fostering strong customer relationships.
Overview
9
9
years of professional experience
Work History
Assistant Bakery Manager
Publix Supermarket
07.2016 - Current
- Served as a mentor for new hires, sharing expert knowledge of bakery operations and techniques while promoting teamwork and collaboration.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Assisted in budget planning, cost analysis, and revenue tracking to support financial goals and monitor performance metrics for the bakery department.
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous learning and improvement.
- Assisted in managing daily bakery operations, including inventory management, product ordering, and staff scheduling to ensure efficient and successful operations
St. Andrew Preschool - Pamphlet Writer (volunteered)
St. Andrew Episcopal Church
04.2021 - 09.2023
- Created engaging and informative pamphlets for St. Andrew Preschool programs and events
- Utilized creative writing skills to craft compelling and inviting messages for the pamphlets.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
Secretary (Tempt. Contract)
Allied Property Management Group
11.2020 - 06.2021
- Maintained organized and up-to-date filing systems to ensure easy access to important documents
- Answered and directed phone calls, emails, and other correspondence in a professional and timely manner.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Education
Bachelor of Arts in Communication media and Design studies -
Florida International University
Miami, FL07.2024
Associate of Arts - Journalism
Miami-Dade College
Miami, FL03.2016
Skills
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strong research skills
- Editing
- Customer Service
- Positive Attitude
- Multitasking Abilities
- Excellent Communication
- Work Planning and Prioritization
Timeline
St. Andrew Preschool - Pamphlet Writer (volunteered)
St. Andrew Episcopal Church
04.2021 - 09.2023
Secretary (Tempt. Contract)
Allied Property Management Group
11.2020 - 06.2021
Assistant Bakery Manager
Publix Supermarket
07.2016 - Current
Bachelor of Arts in Communication media and Design studies -
Florida International University
Associate of Arts - Journalism
Miami-Dade College
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