Lorena Urbina
Waco,TX
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking Student offering work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
6
6
years of professional experience
Work History
Intern-2-Learn: Student Tech II
Tarleton State University Office Of Business
08.2023 - Current
- Coordinated with fellow technicians during major IT projects such as hardware rollouts or software migrations keeping all stakeholders informed at every stage.
- Upgraded campus network infrastructure components as needed while optimizing performance levels across various systems.
- Provided exceptional customer service to students, faculty, and staff seeking technical assistance, reducing downtime and frustration.
- Collaborated with IT team to develop comprehensive training materials, empowering students to utilize technology effectively.
- Assisted Third-Party Billing with applying credits
- Processed and completed Vouchers, Service Authorizations, Letters of Credit, Tuition Assistance Forms, etc.
- Proficient in invoicing exact amounts for specific contracts such as the army.
- Monthly reconciliations
- Well versed with: Ellucian Banner, Tungsten, AIPortal, etc.
Intern-2-Learn: Student Tech
Tarleton State University Office Of Business
08.2022 - Current
- Provided exceptional customer service to students, faculty, and staff seeking technical assistance, reducing downtime and frustration.
- Supported multimedia presentations in lecture halls by setting up audiovisual equipment and ensuring reliable functionality.
- Attended all departmental trainings and workshops that provided additional information.
- Participated in research projects requiring technical skills, contributing valuable insights and data analysis.
- Maintained accurate records of equipment repairs and replacements, facilitating efficient budget management for the department.
- Developed detailed technical documentation on common problems encountered by users, providing clear instructions for resolution steps without external assistance if needed.
- Performed critical office duties such as replying to emails, scanning, filing important documents and answering phones.
- Cashiering: student tuition payments and departmental deposits.
- Well versed with MyGateway, Ellucian Banner and Touch net
Busser
El Conquistador
06.2018 - Current
- Work well with staff to prioritize the customer's needs
- Provide efficient customer service
- Flexible in all areas of the restuarant
- Cashier experience
- Assisted with private parties
- Reset and cleaned tables quickly to prepare for new customers.
- Stayed on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff
Education
BBA - Accounting And Finance
Tarleton State University
Stephenville, TX12.2024
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Computer Skills
- Multitasking and Organization
- Attention to Detail
- Flexible Schedule
- Client Relationships
- Research and analysis
- Strong Academic Record
- Data Management
- Telephone Etiquette
Languages
Spanish
Professional Working
References
Kallyn Ciesynski, Business Operations Supervisor, TSU Office of Business Services - Student Accounts: (254) 968-9899
- kciesynski@tarleton.edu
Yolanda Vallejo, Financial Specialist III, TSU Office of Business Services - Third-Party Billing: (254) 968-1915
- vallejo@tarleton.edu
Melissa Elliot, Director of Student Accounts/ Texan Smart Liaison, TSU Office of Business Services: (254) 968-9945
- melliott@tarleton.edu
Timeline
Intern-2-Learn: Student Tech II
Tarleton State University Office Of Business
08.2023 - Current
Intern-2-Learn: Student Tech
Tarleton State University Office Of Business
08.2022 - Current
Busser
El Conquistador
06.2018 - Current
BBA - Accounting And Finance
Tarleton State University
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